Superb

Very good

Wonderful!

Liked: Just a great hotel and the staff are wonderful. We arrived early after an over night flight from New York and were exhausted….the room was ready and we slept the whole day in the comfiest bed…..loved it.
Disliked: Nothing.

Lots to see in Madrid...

Liked: Very comfortable beds. Excellent servic
Disliked: We had a suite but nothing in the kitchen except glasses. the coffee machine came with 2 small paper cups no mugs and no teaspoons or tea towels

Overall - 10/10 recommend the...

Liked: The hotel is great. Everything was up to the standards: the location, the room, the service. The stuff of the hotel were extra attentive and nice. This made our stay even more enjoyable. We were traveling with our dog and notified the hotel prior our stay. They place all pet-necessities in our room (bowls, dog bed, even a list with dog-friendly places in town). This was super touching and lovely! As an addition - apart from having a blow dryer in the room, they also had a hair straightener which is amazing. And a steamer for clothes. We would also like to mention that the restaurant located in the hotel is super good too! Overall we enjoyed our stay, thank you to the team!
Disliked: The only thing that could be altered is the absence of shelves for clothes storage in the room. Yes there were hangers yet no shelves in the closet or anywhere around. That would be great to have those to store small items that don’t need to be hanged on a hanger. Also to make the stay even more comfortable it would be great to have bathroom utilities/kits in the room, as we had to ask for a vanity kit and a teeth kit to be given to us. Having those already be places in our room would be useful.

Hotel design is great, but...

Liked: Big, well designed rooms, front desk staff very friendly and helpful.
Disliked: Very rude waiter staff at the restaurant, literally laughing and questioning customers orders, the lowest quality of breakfast if you compare it to other hotels in Spain this standard, early closing of the bar and hotel restaurant during te weekend. Cleansing staff overlooked our room and we had to change it because of their mistake.

I highly recommend it.

Liked: The staff has been the best I have ever met. They were amazing in everything I asked for. The location was 5 min walking from metro, train station, museums. The room perfect as well.

Perfect central stay in Madrid

Liked: Super location, lovely large room and bathroom, nice decor
Disliked: Breakfast could be a little better in comparison to other hotels

Exceptional