Name: Swiss-Belboutique Napier
Address: 36 Munroe Street, Napier
Rating: 4.25

Very good

Disliked: It was a comfortable and pleasant place to stay

Exceptional

Liked: Very nice room. Top marks for cleaning
Disliked: I would have liked a microwave so I could get myself some dinner. I don't like having to eat out every night, but forced to with no plates, utensils, or any heating appliances. I would have loved to give it 100% but I can't due to the fact I had to throw my heat and eat meal in the rubbish.

Central location and friendly, helpful...

Liked: Great staff, comfortable bed and clean room.
Disliked: Only annoying issue was the A/C fired up like a jet engine every 45 mins to keep the room at set temperature.

Bargain price for outstanding accomodation

Liked: Huge, beautiful rooms, super kind and friendly staff

It’s the best hotel in...

Liked: The hotel is very clean, and all the staff are friendly and welcoming. The beds are extremely comfortable, and the rooms are spacious, which makes it a perfect place for a family stay.
Disliked: We had booked two rooms and requested that they be on the same floor, and we also reserved two parking spaces in advance. However, when we checked in, neither of these requests had been fulfilled. This isn’t the first time this has happened , we experienced the same issue during a previous stay.We really like this hotel, clean, stylish, and in a great location and the staff are always friendly and welcoming. We plan to keep coming back in the future. However, we do hope that more care will be taken with our requests next time.

Exceptional

Liked: It was very welcoming and very clean

Exceptional

Nice, spacious rooms and friendly...

Liked: Spacious rooms, great staff
Disliked: NA

Great place.

Liked: Staff were really friendly. Had a small gym we could use. Really neat and clean.
Disliked: Nothing really.

Passable

Liked: Location, room size, cleanliness
Disliked: 1.Unreasonable Expectations: After an accidental breakage of a plate, the staff member demanded that we clean it ourselves, which is highly inappropriate and unacceptable.2.Lack of Basic Courtesy: When we requested a high chair for our baby, she rudely told us to get it ourselves from the other side of the restaurant, showing no willingness to assist.3.Unwelcoming Environment: Upon arriving for breakfast, there were no clean tables and no staff present to assist. When we politely asked the same staff member to clean a table, her response was extremely rude, telling us to wait because they were “very busy.” However, there were only four families seated, and most tables were visibly unclean.Moreover, her tone and attitude were not only unprofessional but also gave the impression of discriminatory behavior, which made us feel very uncomfortable and unwelcome.We expect a higher standard of service, respect, and professionalism. I request that this incident be taken seriously, and appropriate action be taken to ensure such behavior is not repeated with any other guest.