Not terrible

Liked: The room was decent, beds were comfortable enough, no bugs were seen thankfully, hot and cold water in the shower were backwards from what it was labeled but should have enough common sense to figure that one out on your own?? all in all it wasn?t a bad experience and the ladies at the front desk were exceptional kind to us.
Disliked: Couldn?t really hear through the walls from the surrounding rooms but you could hear people talking loud outside which was not pleasant when it?s 3 am and you?re trying to sleep but that could happen anywhere it?s not the hotels fault? one thing I would have liked to have seen was a snack vending machine bc when you have kids sometimes they want a snack late and you don?t feel like leaving the hotel again so that would have been helpful..

Poor

Very good

Exceptional

Bad

Liked: Nothing. It was horrible. Beds like a brick no water pressure.
Disliked: Everything. It was also way over priced.

worst experience I?ve ever had.

Liked: Absolutely nothing.
Disliked: the managers just walked into my room without knocking to tell us to get out 15 minutes after 11. The room smelled like bio and the towels were dirty, we couldn?t even shower. I called the front desk to ask for new towels and a different room and they just hung up. I would very much like a refund.

Disappointing

Liked: They did bring one blanket (the only one they had?) It was brand new and still in original packaging.
Disliked: Thr room left a lot to be desired, no blankets on the beds, only sheets, the shower had tons of hair stuck to the walls and around the bottom of the tub. The floors were so dirty in the room, that my daughter and I only walked a bit around in there after our showers and within 5/10 minutes the bottoms of our feet were actually black. The bathroom floor never got even swept before we got there, there was grit, dirt and tobacco leavings all over. The staff was friendly and helpful, but my first night I came back to the room and there was a bedbug on my bed. Staff said there was nothing they could do, and were sold out of rooms so they couldn't move me. Finally, defeated and exhausted from traveling, I just asked if he could bring me clean sheets and if he could help change one of the beds. He said he'd be right back to help, and instead sent another staff member to being me sheets, but no pillow cases. It took that staff member two more trips to bring 4 pillow cases and no help to remake the beds. I know what bedbugs look like. I didn't appreciate being told that I don't. You would think they would compensate me somehow for the bug incident, but they did not. The second night we stayed there was people on the 2nd floor (we were on the 3rd) that were so loud that finally I had to call and complain because it was ridiculous for it to be that loud past midnight. All that being said, is why I gave the rating I did.

The stay was not worth...

Liked: None
Disliked: Price is too expensive, need upgrades hotel room, bed not comfortable, only have shampoo, no tissue, room smells bad hygiene including the office too. Water leak from the ac cooler to the outside and stairs which is unsafe to pedestrians to walk.

Very poor