Very good

Perfect cosy suite.

Liked: Amazing cosy rooms. Good kitchen in the suite. Lovely staff and perfect location. We will bd back.

Very good

Good

Exceptional

Liked: Front desk staff was great, very friendly. Met my expectations
Disliked: Bit pricey, but understandable... Long weekend

Very bad service, very dirty....

Disliked: I have been bitten by something, Looks like bedbug or spider. See the pics. Bedrooms didn?t have any windows or even exhaust fan. 3 steps to elevator which made it difficult with baby stroller. No hot water for the second person to take a shower.

Good

Liked: The hotel was charming and we were graciously given an upgrade when we learned our room was right above the bar and noisy. Bed linens were fabulous.
Disliked: It was too hot to sleep. Would have appreciated a bedroom air conditioner. Also, our room cards stopped working twice.

The perfect Covid Escape

Liked: Needless to say it?s well appointed .I came here in rather special circunstances , have stayed in many locations prior, during and post Covid.The Swan do well in handling Covid operating perameters .I feel relaxed and able to enjoy my stay in the best location in Victoria. I like the artworks in the room by the way. The first owner of the hotel is a great art collector , unfortunately I was not able to see the collection due to museum closures at pandemic time. I shall return for it and should plan to stay a week here next time.
Disliked: Nothing , cannot be better.

The room was too hot,...