Swan Thatcham by Marston's Inns, Newbury

Not as good as previous...

Liked: Dinner was fine. Despite not booking a table in advance we were accommodated on a small side table.
Disliked: Breakfast was not so good. We have always ordered breakfast before and this time I asked if my Daughter and Son in Law could accompany us. I had praised the breakfasts to them. All was fine although the bacon was not crispy as described on the menu. Also the menu said 2 eggs which I checked on and was told that was correct. In the past when we ordered the full menu we were asked if we would like fruit juice and extra teas / coffees. All good value BUT this time when I came to pay we were charged for having 2 eggs we were charged for the fruit juice and the extra tea and coffee. For the four of us the bill was £55.00 A full breakfast is about £9.50 I think?

Small rooms

Liked: The room was clean and the location very good. The staff were very friendly.
Disliked: The room was tiny and the bed desperately needs to be updated as it was lumpy and had no support. We had to ask to have the boiler turned on so we could have heating. We were told that our booking included breakfast but after we had breakfast they said they'd made a mistake and we had to pay additional, it seems they had a new booking system.

Very good

from start to finish really...

Liked: Everything
Disliked: all good

This is good clean accommodation

Liked: Exceptional staff from moment of booking in and then breakfast/booking outThe breakfast was delicious with excellent ingredients of such good quality I was full for most of the dayThe evening meal was also good. Nothing unusual for pub fayre but still enjoyable
Disliked: I'm sorry but the bed in room 3 is a thin mattress on a piece of hardboard and it was crippling

It was really good

Liked: Good stuff are really friendly
Disliked: Good I loved staying there

Good

Liked: Comfy room and staff all too happy to help with queries and anything you need.
Disliked: The extremely creaky floorboards in the room above. If you take ear plugs i am sure it will be fine though :)

Good

All very good, except for...

Liked: Everything was good, staff excellent, bath water not hot enough though and that was the only thing that let it down.
Disliked: Hotter water for bath.

Great staff, nice food, good...

Liked: The staff were great, and really made an effort to make our stay a pleasant one. We had to wait for a table for Friday dinner as hadn't booked one however after a brief wait until a table became free. Management apologised and offered a drink on the house by way of apology. The shower functioned well, and our room was cosy if a little small but considering the cost it was quite good value for money. Mattress was a little bit hard though. I slept through the noise of late night drinkers at 2330 however my partner was not too happy with the noise from the carpark, directly outside our room, which lasted until the early hours.
Disliked: Room was very small, and bed was a standard double, would have been nice to have had a queen size bed at least but for the single night we styed, and at the price, it was sufficient. Bar and restaurant were extremely busy from 1730ish onward and finding a seat was difficult, service time was okay but could have been quicker.