Swan & Railway Hotel Wigan

Good

Liked: The room was very nice
Disliked: Some of the bar staff should learn to smile more

Exceptional

Passable

Liked: Location
Disliked: No people skills on the customer service front. Small room & dirty

Terrible

Disliked: Everything! food was horrendous

Wonderful overnight stay,very comfortable.

Liked: Wonderful original pub!The decor was lovely,very well designed.The room was very comfortable,slept well.The staff were very welcoming.Location was stop on,opposite the train station.We came in car,there was a secure car park behind the pub,£10 overnight.We would definitely use again.
Disliked: Nothing

Would never go back there....

Liked: The room was aesthetically pleasing.
Disliked: 1. Mattress was so old I could feel springs on my back. 2. Booked 2 nights, woke up and went for a 14 hour shift, came back to a room not cleaned. Bed not made, cups not cleaned. Towels in the shower where I left them.3. The place is right under a train track and the noise from trains woke me up a few times

Superb

Disappointing

Disliked: The staff were rude and hostile

Exceptional

Liked: Friendly and accommodating staff Great location and great facilities in hotel