Swan Hotel & Spa Guest Reviews
Write a review
Write a review
Allison Mon, 28 July 2025
Beautiful place but more attention...
Liked: Cleanliness & nice decor - beautiful old medieval building Excellent staff first evening we stayed & service was very good from whom I believe to be the head waiter Food was excellent Nice bed ‘ treats provided for our dog
Disliked: The fact we were treated like second class citizens at breakfast !!!as we had our dog staying which you pay for it to staywith us… the staff were friendly toward our very well behaved dog & I appreciate we were not allowed in the main restaurant… I was aware of that when I pre booked a evening meal in advance for the night before & totally understand reasons behind itBut all the continental breakfast was laid out in main restaurant so we had to take turns go backwards & forwards from the brassier when there was room to have same in brassier… the tables were lacking cutlery had to ask for thoseConsidering we booked bed & breakfast Then had to go back again to find a waiter to come down to us to Order our full English breakfasts Felt for 4 star hotel service very poorat breakfast Also was going to use the free spar facility of a hot tub only to find it was drained & had a sign saying out of use!Which totally spoiled the fact this was one of reasons we booked it as to celebrate my 60th birthday
Anonymous Sun, 27 July 2025
Exceptional
Liked: Everything.
Disliked: N/A
Simone Thu, 24 July 2025
Superb
Imelda Mon, 14 July 2025
Superb
Cornwall Fri, 11 July 2025
Comfortable but evening staff lacked...
Liked: character
Disliked: En suite was a little shabby/ rough around the edges
Katie Mon, 7 July 2025
Relaxing, calming, welcoming
Liked: Lovely hotel with lots of history, relaxing atmosphere, friendly and welcoming
Disliked: Not a thing
Steve Fri, 4 July 2025
Amazing heritage experience!
Liked: Great heritage property in a lovely quaint medieval town. The staff were wonderful and friendly, they helped us carry our bags up to the room, and the free breakfast was outstanding.
Disliked: Everything was great with free parking on the street right in front.
Francisco Sun, 29 June 2025
Exceptional
Ian Sun, 29 June 2025
I would be happy to...
Liked: Lovely breakfast and evening meal the previous evening. Relaxed atmosphere. Excellent staff service, particularly a receptionist who dealt with a rather unpleasant customer with outstanding professionalism. Rooms were very clean, as was the whole hotel.
Disliked: On what was the hottest day of the year (30 degrees) the bedroom was rather warm even with the provision of a pedestal fan.
Ellen Fri, 27 June 2025
Exceptional