Name: Swan Hotel & Spa
Address: High Street, Ipswich
Telephone: 0800 031 8416
Rating: 4.25

Very good

Beautiful, history romantic venue with...

Liked: Beautiful and well-maintained venue, given how old it is - very friendly and helpful staff, lovely spa and great location and amazing bar. We love this place - would definitely recommend for a romantic get away.
Disliked: We had a suite - I do appreciate just how old this beautiful property is. However, the phones didn’t work in the suite and the bath didn’t drain properly when having a shower (meaning ankle deep in water). This was brought to the attention of reception, but wasn’t rectified.We are in the Gallery restaurant one evening and we’re a little disappointed by the food (was slow had to send one dish back as the steak was too tough to eat). That was more than made up for though by the staff who were very attentive and accommodating.

Very dissapointing, would never recommend....

Liked: Nothing
Disliked: The hotel is playing on its location, name and the fact it is 600 years old (which we kept being reminded of). The level and quality of service was poor, the quality of food was very poor. Totally overpriced, playing on its location and name. You would get a more premium service in a Travellodge. Breakfast, full Englaish breakfast was appauling. Presentation, quality and quantity was a shock. Pastries, only 2 croissants for the entire restuarant sitting, I asked if there were anymore as when they were brought out they were taken by 2 guests, one each, in milli seconds. I was told they are freshly baked on the premise so would have to wait. Fair enough and great they are freshly baked, but I couldnt wait I had to get somewhere. But WHO bakes 2 crooissants to feed a restaurant that has 50 tables in! Bedbroom was full of drain flies. I had what was supposed to be a nice and relaxing bath, surrounded by over 15 drain flies flying around my head. Did they know that bleech down the drain on a regular basis actually kills drain flies?

Exceptional

Wish we could live here

Liked: Gorgeous hotelLovely staffExcellent food We would go back again and again

Enjoyable but not as comfortable...

Liked: Good atmosphere
Disliked: Bathroom needs some maintenance

BeUtiful peaceful character hotel

Liked: Beautiful character hotel with excellent facilities, lovely breakfast, pictursque surroundings

We have been several times...

Liked: Reception staff excellent Cleanliness Excellent Bar staff really pleasant and attentive
Disliked: We had an evening meal which was just ok had to wait a long while to have plates cleared .Breakfast was ok but again they didn't ask if we needed more coffee etc and they didn't clear plates .

A lovely break

Liked: Breakfast was wonderful, staff couldn't be more helpful.

Fantastic stay, I hope to...

Liked: Great location, nicely appointed rooms.All of the staff were very helpful and lovely. The bar and restaurant were lovely to hang out in. Lots of lovely seating areas in the hotel.
Disliked: My only downside was that the room was roasting hot when I arrived at 7pm. The windows are small so hard to cool down although there was a fan in the wardrobe. If the windows had been opened that afternoon that would have been helpful!