Susan's Villa B&B by Elevate Rooms

Do not recommend

Disliked: The place was clean, but unfortunately that’s where the positives end.Breakfast was a major letdown. You had to choose a time slot in advance, and regardless of when you actually showed up, your meal was sitting out from the start of that slot—so if you arrived even slightly late, it was cold. You got what you were given and had to hope it was something you could or wanted to eat. There were no choices, alternatives or consideration for dietary needs. None of this is mentioned on their listing. The food itself was poor quality: the cheapest bread imaginable, burnt eggs every time, and on my second (and thankfully final) day, the breakfast was barely edible. When I raised concerns, I was told breakfast was “complimentary” and therefore not eligible for a refund—clever way to avoid accountability.The suite was directly next to the kitchen, so I was woken up over 2 hours before my slot by noise from breakfast prep. Hoovering is a constant. There was also loud, ongoing noise from the water pipes. The shower was hot, but there was no hot water at the sink unless you ran the tap for over 90 seconds.The overall feel was stingy. No bath mat, barely-there towels that wouldn’t even wrap around me (I’m a UK size 14), no shower gel, and only a low-quality 2-in-1 shampoo/conditioner combo. The suite was freezing cold with absolutely no heating. There is a constant wind through the bathroom window and the suite itself gets no natural light. Thank goodness I found a blanket in the wardrobe so that at least at night whilst in bed I wasn’t cold. The bed and sofa were both clearly past their best—uncomfortable, and I kept sliding out of the bed during the night due to the mattress being so well worn from the side you have to get in that it slopes.Do not recommend.

Exceptional

Super nice hosts, clean and...

Exceptional

Liked: Location was a short walk to the falls, you could hear the falls in the distance. Self Check in was very easy, breakfast was good, the bed was comfortable, and the garden was lovely to relax in.Alice and Jacky are very welcoming hosts, and nothing is too much trouble, and the most important rating we both slept very well..
Disliked: We liked everything

Exceptional

Wonderful place close to the...

Liked: Susan's Villa was great. Super clean, quiet, roomy and walking distance from the falls. The homemade breakfast was delicious both mornings. Protein, fruit and carbs each morning. Perfectly balanced and delicious. We had an upstairs room and the deck was very nice. We sat at the table on the cooler evenings and played cards and sat in the morning with our tea. I took a picture of the back yard because I thought it was so beautiful. The hosts were visible and accommodating but I didn't feel like I was being watched. I would go back.

Exceptional

Liked: Brekky, hospitality and ofc the cleanliness!
Disliked: Nothing at all

Perfect Location

Liked: We had 6 nights at Susan's Villa. It was in a great quiet location. The bed was very comfy and the bath shower facility very powerful. Alice and Jacky were wonderful hosts and greeted us every morning with a different breakfast plate. Would definitely stay again.
Disliked: Having to leave.

Exceptional