Surftides Hotel

Downgraded for using booking.com

Liked: That it was right on the beach with easy access.
Disliked: We were told we received a complimentary upgrade, but in reality, it felt like a downgrade. While we were glad to still have an oceanfront view, the fireplace didn’t work, there were only two towels provided, and when I asked the front desk for more towels and pillows, I was told I was mistaken and they refused to provide any extras. The bathroom amenities were also disappointing — the soap and body wash had already been opened and used.The room looked nothing like the photos online — the overhead light above the table had even been removed. Normally, we wouldn’t have minded, but since it rained most of the weekend, we spent a lot of time in the room and were frustrated that it wasn’t what we booked.To make matters worse, every time we raised a concern, we were told, “Well, you booked through a third party,” as if that justified the poor service. It felt like we were being penalized for using Booking.com, which makes me hesitant to use the platform again.

Exceptional

Poor

Liked: Location
Disliked: Bed was worn out and side chair looked like it belonged in the dump.

Very good

Liked: Location, amenities, view, comfy beds, on site dining, free parking, friendly staff
Disliked: There was no dresser or any storage in the room. I cant hang up my undergarments. I would prefer carpet because the wood floors constantly felt dirty and sandy

Surftides Hotel in Lincoln City...

Liked: Amazing view of the beach and ocean from the balcony, great direct access to the beach, great walk-in shower and a huge counter top in the bathroom, very comfortable beds, and plenty of room for the 3 of us. Loved the Keurig coffee maker in the room as well and real coffee cups and glasses to use for drinks. Loved the onsite restaurant, great food!!
Disliked: There was no true closet space for us to use. There was a metal rack on the wall with some hangers. Only one of us could hang their shirts on this. There were some shelves above and below the microwave/coffee maker area however it wasn't enough room with 3 people sharing the room. A closet rod and extra shelves or drawers would've been better in that space. Also there was no fan or a/c system. There were times we didn't want the sliding glass door open and it got a little warm in the room.

I have stayed here many...

Disliked: towel service

Exceptional

Glad it was only one...

Liked: Beautiful view
Disliked: Old chair that was very weathered and cracked peeling material in the room, was gross

Good