Surfland Hotel

Very good

Liked: The location is nice. Close to a lot of activities.
Disliked: Bed was not as comfy as l would have liked.

Good

Liked: The location was great and the staff were exceptional. They allowed us to check in few minutes before the check in time. And was always available if needed.
Disliked: The building itself was really old and needed some renovation especially the rooms can get a better makeover and the bathrooms can be updated.

Fabulous time

Liked: The customer service was excellent! Most beautiful spot right on the beach. Clean and comfortable will definitely come back

Beautiful location with great views...

Liked: The location was amazing you can walk right down to the beach (it is a steep walk for anyone needing to be prepared), the room had a great view of the ocean and it was so nice to see and hear the ocean right from our room. Being able to bring our dog and his cute doggie welcome bag was definitely a bonus! Nice selection on breakfast. Overall great stay and we will be back again!
Disliked: Beverages up in the front lobby were a little overpriced. It would also be nice to have the option to leave our dog unattended in a kennel and only a charge a penalty fee for people who don’t follow that and have destructive dogs. The steps to the beach with the rocks steps near the stop are a little slippery.

Amazing

Liked: Darice, the staff, the view & breakfast.

Exceptional

Very good

Good

The ice machine was dirty...

Disliked: The ladies in the front desk were both on the phone when we came into the lobby, so we waited for their attention. When one of them got off the phone (long dark haired girl) she said may I help you? She didn't say welcome to the surfland hotel, she didn't even greet us with a smile. Apparently the manager Kinley was sitting right next to her, she was the other lady that was on the phone but had hung up, by the time we were talking to the dark haired lady. We were a little early 2:30 and check in was at 4:00. We had two small children with us. The lady said that the room wasn't available until 4:00 and she was rude when she said that. She asked if my phone number was the right one and said that they will call us. It was just my daughter and I with her kids and we had already lugged our luggage into the lobby. My daughter had to ask if we could leave our luggage with them somewhere, because we didn't want to lug them back to the car because they were heavy. They were both very standoffish. When we came back to the hotel at around 3:00 we were just planning on staying in the lobby until the room was ready because the kids were getting fussy. But when we came into the hotel Darcy (another lady) greeted us with a smile and welcomed us. We told her that the manager and the other lady were very rude, and it was nice being greeted with a smile. Darcy was very nice and accommodating. I think when you spend so much money on a hotel room you would think that the staff would be nice and friendly, and polite. Darcy also called a bit later to ask if our room was clean and nice. And it was. Thank you Darcy you were the shining star at this hotel. And we both appreciated your hospitality.We had two rooms and my room, the pillows smelled musty, so I put a towel over them. Yuck!This hotel unfortunately doesn't have an air conditioner in the room and the windows open about three inches at the most (because they have locks on them).