Surf and Sand Resort Guest Reviews
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1.0 miles from Laguna Beach centre |
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Barbara Tue, 12 March 2024
Enjoyed our stay, but would...
Liked: View was spectacular, staff were wonderful. Room was large. Terrific location.
Disliked: We were not told about the construction beforehand. Lack of restaurant was bad. Bar was comfortable and friendly but smelled musty.
Robert Sat, 17 February 2024
Nice hotel. Would stay again.
Liked: The staff is friendly. Good location
Disliked: The buildings are being renovated. No heaters in the rooms.
Nick Sun, 4 February 2024
Exceptional
Thomas Thu, 28 December 2023
Liked: Location. Views
Disliked: The charges for overnight parking
Melanie Fri, 1 December 2023
Exceptional
Julia Sun, 26 November 2023
Pretty view, right on the...
Liked: This resort was very pretty and right on the beach. The coffee shop and gift shop was really cool because the front desk gives free drink coupons upon check in.
Disliked: Had to call a couple times to receive cleaning in my room. There are fees not included within the booking total that are hidden once you get to the facility. If you have a credit or discount from booking.com you will have to pay the discount the night of check in and then will receive a credit returned to utilize on booking.com it is not a real credit or discount. Also there are large holds on the source of payment. Overall the stay is really expensive, there’s no AC in the rooms, requires $40 valet parking a day not included in the stay.
Francois Tue, 7 November 2023
Nice but noisy
Liked: Close to the beach and downtown
Disliked: Under contruction so very noisy during the fay and the pool is very cold
Greg Sat, 28 October 2023
This guest did not leave comments about this hotel.
Tami Fri, 27 October 2023
Extremely disappointing....the most disappointing hotel situations I've ever experienced, in fact.
Liked: View was amazing! Location is good but not perfect as it's not super close to the main downtown area of Laguna. We did walk; however, it was full mile to get to Forest St. and it is 2 miles away from The Montage and the grocery store. Very drivable but parking is challenging. The hotel has Valet Only parking so it's not super convenient to get your car and then find parking. I like walkable places better but again, the view was stunning.
Disliked: This hotel is completely under renovation!! This was NOT disclosed at the time of our reservation. The noise level of the construction from 8am-4pm was over the top loud! It was impossible to relax, enjoy the sound of the waves on our balcony or the pool or the restaurant. No sleeping in either! Apparently, it's high tide season so you could not even walk on the beach in front of the hotel let alone sit on the beach. The hotel was not at all like was is shown on their website. It is in desperate need of renovation. The pillows on the bed were so flat it was almost impossible to get comfortable. One of the employees that originally checked us in was less than friendly. Arrogant actually. All of this for a very high room rate!! I'm positive once the renovation is complete, this hotel will be amazing but they will probably double the price to stay....so it will be a minimum of $1000 per night to stay if that's the case.
Tami Fri, 27 October 2023
Extremely disappointing....the most disappointing hotel...
Liked: View was amazing! Location is good but not perfect as it's not super close to the main downtown area of Laguna. We did walk; however, it was full mile to get to Forest St. and it is 2 miles away from The Montage and the grocery store. Very drivable but parking is challenging. The hotel has Valet Only parking so it's not super convenient to get your car and then find parking. I like walkable places better but again, the view was stunning.
Disliked: This hotel is completely under renovation!! This was NOT disclosed at the time of our reservation. The noise level of the construction from 8am-4pm was over the top loud! It was impossible to relax, enjoy the sound of the waves on our balcony or the pool or the restaurant. No sleeping in either! Apparently, it's high tide season so you could not even walk on the beach in front of the hotel let alone sit on the beach. The hotel was not at all like was is shown on their website. It is in desperate need of renovation. The pillows on the bed were so flat it was almost impossible to get comfortable. One of the employees that originally checked us in was less than friendly. Arrogant actually. All of this for a very high room rate!!I'm positive once the renovation is complete, this hotel will be amazing but they will probably double the price to stay....so it will be a minimum of $1000 per night to stay if that's the case.