Surety Hotel Guest Reviews
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Simon Sun, 22 June 2025
Exceptional
Anna Sun, 15 June 2025
Exceptional
Anonymous Tue, 10 June 2025
Exceptional
Sara Tue, 10 June 2025
Great rooms, terrible parking
Liked: Classy, downtown hotel. We were in town for a weekend getaway and I didn't want a big name, chain hotel. I found the Surety on an online site and it looked unique and different. The lobby was warm and inviting. Rooms were clean and updated. Bathroom was clean and shower was big. It was quiet and we were able to walk to the Wells Fargo Arena to see a show.
Disliked: Parking was awful. They had one small parking lot that filled up fast and a parking ramp. It was very confusing. The part that was labeled hotel parking in the ramp also had very few slots that were marked as reserved. We were informed that we could park there, but we had to be out by 8am or get towed. We went to the lower level of the parking ramp, which had no elevator access and when we tried to get out, the arm wouldn't open and we got stuck in the parking ramp for about 20 minutes. We called the hotel and were informed that they couldn't help us and we had to call the parking ramp security, which we had already done. Security told us to hang up and call back and then didn't answer. Eventually, we got ahold of them and we were informed that they didn't even go to the right parking ramp to let us out. We did relay this to the front desk staff who then gave us complimentary parking for the weekend.
Lora Thu, 5 June 2025
Not worth the price. No...
Liked: Close to walk ways. Parking close by.
Disliked: Wish there was chair or small table in room.
Ryan Mon, 2 June 2025
Superb
Liked: Great decor and aesthetic. Location was fantastic for our stay.
Disliked: No coffee in room, open coffee in lobby was so-so
Emily Mon, 2 June 2025
Visited town for a concert,...
Liked: Clean, beautiful esthetics, perfect location. Very reasonable price. Friendly staff. Amazing amenities, ie espresso bar, gym, elegant restaurant/bar.
Disliked: Nothing negative to comment on.
D Mon, 2 June 2025
Superb
Jose Thu, 8 May 2025
Exceptional
Liked: The customer service was excellent. The rooms were beautiful and clean. The breakfast was amazing.
Disliked: It was a little pricey but worth it.
Katie Wed, 30 April 2025
Fantastic.
Liked: Very pretty, loved my corner room. Gorgeous bathroom. Loved it
Disliked: Parking but it was ok