Surety Hotel

Very good

Pleasant

We will be back!

Liked: Location. Shower. Huge windows! Comfy bed!
Disliked: Nothing.

Very good

Exceptional

Exceptional

Exceptional

Great rooms, terrible parking

Liked: Classy, downtown hotel. We were in town for a weekend getaway and I didn't want a big name, chain hotel. I found the Surety on an online site and it looked unique and different. The lobby was warm and inviting. Rooms were clean and updated. Bathroom was clean and shower was big. It was quiet and we were able to walk to the Wells Fargo Arena to see a show.
Disliked: Parking was awful. They had one small parking lot that filled up fast and a parking ramp. It was very confusing. The part that was labeled hotel parking in the ramp also had very few slots that were marked as reserved. We were informed that we could park there, but we had to be out by 8am or get towed. We went to the lower level of the parking ramp, which had no elevator access and when we tried to get out, the arm wouldn't open and we got stuck in the parking ramp for about 20 minutes. We called the hotel and were informed that they couldn't help us and we had to call the parking ramp security, which we had already done. Security told us to hang up and call back and then didn't answer. Eventually, we got ahold of them and we were informed that they didn't even go to the right parking ramp to let us out. We did relay this to the front desk staff who then gave us complimentary parking for the weekend.

Not worth the price. No...

Liked: Close to walk ways. Parking close by.
Disliked: Wish there was chair or small table in room.