SureStay Plus Hotel by Best Western Susanville

Friendly staff and clean room.

Liked: The staff was friendly and helpful. The breakfast that was included in our rental was at the restaurant across the parking lot, and the food and staff were great.
Disliked: The bathtub wouldn't drain properly due to excess hair in the drain, it was late when we got back and all needed showers, so I figured out a way to remove the hair.

Very good

Liked: Location
Disliked: The pool was gross

Good

We arrived later than expected,...

Liked: We went over & got the grab & go burrito w/ coffee since we were meeting our family for breakfast at Courthouse cafe.We had our coffee in our room before checking out. That worked out & put the burritos in our ice chest to take and eat later. Worked out for us as a late night snack when we returned to Sacramento.
Disliked: Shortly before 8am, housekeeping knocked on the door, I didn't respond, & the door opened.That was uncalled for at such an early hour. I made sure the door hanger was outside when we went over to grab breakfast. The same had been done to the neighbor next door.When we checked out, I said that we had mentioned having AARP & AAA & was told (over the phone) that we were already getting a deal so that was not an option. The gal who was at the counter said that was not true & either could have been offered upon making the reservation. Maybe, we did something wrong this time, & we learned our lesson.There was noise that I heard all night and don't know if it was from the pool pump or someone w/ their air conditioner on. I didn't get much sleep. It only affected me since my husband doesn't hear a thing once he takes out his hearing aids. I should have mentioned this to the office upon c/o to see if it was the location of room 115 or whatever.

Great stay. Great service. Great...

Liked: The manager/hotel desk receptionist who’s taken care of us in years past when we stayed frequently was AMAZING! We reserved a room last minute for our friends’ daughter’s graduation. She was so kind and helpful. It was a pleasure seeing her again!
Disliked: The upstairs neighbor was heavy-footed from the moment he/she awoke.

Superb

Liked: Leslie was AMAZING! She was kind, reassuring, and very welcoming. She made sure everything was as requested prior to booking, and greeted me by name when we arrived. We were grateful to have such a comfortable place to sleep after driving for 16 hours. Will for sure make this a regular place whenever we travel up Route 395.

Passable

Exceptional

Pleasant