SureStay Plus Hotel by Best Western Southern Pines Pinehurst

Passable

Liked: The room looked nothing like it did on the internet. The room was cramped and old. There was only one set of wash rags and towels. When I went to the lobby to ask for clean wash rags and towels I was told to bring the dirty ones up and then they would give me a new set. Also, there was no toothbrush or toothpaste.
Disliked: Could have been cleaner. More towels and wash cloths. And the rooms should have had toothpaste and a toothbrush. Also, I asked for early checkin and late checkout and they were gonna charge $30 for both!! They didn't in the end. I arrived at 2 and I left before 9am. Im used to staying at Marriott and Hampton so this was a real shock to not have basics. I think I'll stick with Marriott and Hampton because it's true you definitely get what you pay for.

Superb

Disliked: Stayed five nights and my sheets were not changed

Overall a nice stay. Very...

Liked: Location was good. Close to many nice restaurants. Staff was very nice.
Disliked: Drip in the bathtub. There was a couple inches of water in the tub when we arrived.

Exceptional

Nonexistent

Liked: They tried charging me an extra 200 dollars when i arrived.
Disliked: I hated the entire time i waa at that place.

Superb

Very good

Disliked: Toilet would not work

Exceptional

Noise people & traffic

Liked: The price worked for our budget. The room was clean.
Disliked: The noise, persons on the outside of rooms. Some arguing, others just loud. The traffic busy day & night. The plumbing was fair, The sink faucet was placed too far back.