SureStay Plus Hotel by Best Western Sacramento North

Bad

First time stay

Liked: The king-size bed was comfortable and cozy.
Disliked: The microwave and the TV cut off when I tried to warm up my leftovers. I had to call for assistance. There was no maintenance because it was after 10pm. I was offered the option to switch rooms the next day, but no one contacted me about it. The same problem occurred the next day, and it was frustrating that they never sent maintenance at any point to fix the problem before I needed the microwave again. So, they sent someone to check it again, and the problem was how they were both connected to the same power cord that wasn't enough to handle the power load of both at the same time. None of it was my fault, but I am unhappy and dissatisfied with the whole experience. It's not okay for me to starve while people are trying to sort out something that never should have been a problem in the first place. I wouldn't go back there because of this issue and not having maintenence staff available 24 hours or something similar since you don't know when issues will arise especially if it means the guest has to suffer due to no fault of their own for 2 days in a row.

Exceptional

Bad

The Male in the office...

Disliked: They stole my iPhone 14' and the housekeeping is janky. Literally tries to make u pay extra by stealing pillows. Idk it's kind of creepy. I had to explain myself after they were on the wrong multiple times before I didn't have to pay.

Passable

Passable

Liked: The beds were comfortable.
Disliked: Upon check-in, we experienced a 20-minute wait as there was only one staff member available, who was occupied on the phone. To add to the inconvenience, our room key didn’t work, requiring us to return to the office for replacements. The sheets in the room appeared dingy, with a yellow tint that made them look either old or insufficiently cleaned. Although the reservation was for four guests, the bathroom was stocked with only one towel set. We had to call several times to request additional towels, and since only one person was working the front desk, there was a delay in receiving them. The location of the property was not ideal, and the parking lot was congested with tight, difficult-to-navigate spaces.

Good

Liked: Good
Disliked: Nothing

Passable

Liked: It was a gate parking lot
Disliked: The room smelled like cigarettes, and the room was not clean, floor broken, breakfast was horrible.