SureStay Plus Hotel By Best Western Roanoke Rapids

Passable

Superb

Pleasant

I won't be staying there...

Liked: The bed was comfortable and the night and day shift clerk was very nice.
Disliked: The floors was sticky. I had to switch room because air wasn't working so for what I didn't pay for. The hot water ran out that morning and the TV cable didn't have nothing on it. The chair bed was so small. Pool wasn't working. Spouse said it was no milk for cereal and when he try to get juice it came out thick. It was so not worth the price I paid

Exceptional

Liked: It was very clean and the staff was very professional
Disliked: N/A

Awful., uncomfortable.

Liked: Nothing at all. It was a terrible place to stay at, charged us ridiculous amount of money. For, a room that everything was wet. Was smelly, and wet.
Disliked: Everything, the rooms were smelly. And everything had a moist feel to it. The beds were wet.

I didn't stay once I...

Liked: There was nothing I like about Surestay
Disliked: The Hotel is very dirty and there sheets was dirty. Bathroom wasn't clean. Floor was nasty and sticky.

Worst place I have ever...

Liked: Nothing
Disliked: Nothing updated. Woke up to a lake on our floor at 4am Air conditioner leaked. Had to use only towels we had to wipe up some of the water Had to take a sheet from the bed do help. There were 3 in the room and only 2 towels. Told desk clerk about it when leaving and I got a so sorry. Never again

Good, great location… I give...

Liked: The property was great, right off the interstate and easy to find. The front desk clerk was very helpful. The hotel room was clean and there was laminate floors which we like very much. The breakfast was very good and I couldn’t get enough of the sausage. It was quiet, peaceful, everything in the room worked, no disruptions.
Disliked: There was one staff member that didn’t seem particularly friendly. And that was in the morning at breakfast. I also didn’t like that they didn’t have a luggage cart available when we were checking out. It wasn’t a long walk, but still, we had a lot of bags and we had to carry them all by ourselves, and that very same lady didn’t seem very helpful whatsoever in locating one of his carts for us. She simply said “we don’t have any, people keep them in their rooms” (which I find hard to believe). She offered no assistance whatsoever and that’s why I only give this hotel an 8 out of 10 instead of the full 10 out of 10.