Made on-line rservations; put us in a beautiful suite. Great food and hospitality; would stay at this hotel again; 5 star in every respect.

Liked: Reno air races weekend.
Disliked: None.

Passable

Disliked: Ther first floor seems to have old plumbing. While showering each time someone flushed their toilet I was stunned by hot water.

Would recommend this hotel to...

Liked: Delicious breakfast. Waitress was very sweet

Brief but comfortable stay

Liked: Breakfast was lovely. Good choices.

I

Disliked: Check in took over 45 minutes standing in line. One clerk working & was overwhelmed. Fireplace in my room would not ignite, called front desk & was told someone would come start it & sadly no one ever showed up & I paid a premium for a room with fireplace.

No Water!!!

Liked: Anything good was negated by waking up to no water.
Disliked: After arriving at the Reno Airport almost at 1:00 AM in the morning, I chose the hotel with the goal to go across the street, sleep in the next day, shower and get ready rested for an event at 11:30 AM. WRONG!!! There was no water!!! I called the front desk an was told ?the water was turned off at 8:00 AM.? ?Didn?t they tell you this when you checked in? Therewere signs everywhere.? NO, I was not told and the only sign I saw was that the restaurant no longer would accept room charges!!! Or I would have never checked in. As I was leaving it was amazing to see the housekeeper cleaning with no water. DON?T STAY HERE!!!

Exceptional

Liked: Just across the street from the airport terminal. Less than ten minutes from their front door to check-in counter.
Disliked: Shuttle vans are very old and showing signs or their age.

Good

Solid value offering from BW.

Liked: Breakfast was not included, but the little kitchen downstairs did a good job.
Disliked: Of course the location is not very scenic, but being so close to the airport must be really convenient for business travelers.

Good