SureStay Plus Hotel by Best Western Reno Airport Guest Reviews
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|4.0 miles from Reno centre|
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John, Laughlin, NV, visiting Reno Stead Airport Wed, 17 September 2014
Made on-line rservations; put us in a beautiful suite. Great food and hospitality; would stay at this hotel again; 5 star in every respect.
Liked: Reno air races weekend.
Kirk Sat, 19 October 2019
Disliked: Ther first floor seems to have old plumbing. While showering each time someone flushed their toilet I was stunned by hot water.
Thomas Fri, 18 October 2019
Would recommend this hotel to...
Liked: Delicious breakfast. Waitress was very sweet
Wendy Wed, 16 October 2019
Brief but comfortable stay
Liked: Breakfast was lovely. Good choices.
David Mon, 14 October 2019
Disliked: Check in took over 45 minutes standing in line. One clerk working & was overwhelmed. Fireplace in my room would not ignite, called front desk & was told someone would come start it & sadly no one ever showed up & I paid a premium for a room with fireplace.
Kathy Sun, 13 October 2019
Liked: Anything good was negated by waking up to no water.
Disliked: After arriving at the Reno Airport almost at 1:00 AM in the morning, I chose the hotel with the goal to go across the street, sleep in the next day, shower and get ready rested for an event at 11:30 AM. WRONG!!! There was no water!!! I called the front desk an was told ?the water was turned off at 8:00 AM.? ?Didn?t they tell you this when you checked in? Therewere signs everywhere.? NO, I was not told and the only sign I saw was that the restaurant no longer would accept room charges!!! Or I would have never checked in. As I was leaving it was amazing to see the housekeeper cleaning with no water. DON?T STAY HERE!!!
David Sun, 13 October 2019
Liked: Just across the street from the airport terminal. Less than ten minutes from their front door to check-in counter.
Disliked: Shuttle vans are very old and showing signs or their age.
Peggy Sun, 13 October 2019
Alfio Sun, 13 October 2019
Solid value offering from BW.
Liked: Breakfast was not included, but the little kitchen downstairs did a good job.
Disliked: Of course the location is not very scenic, but being so close to the airport must be really convenient for business travelers.
Byron Sat, 12 October 2019
Donna Sat, 12 October 2019
Liked: Friendly staff
Disliked: Horrible room location! Rude, obnoxious party punks until late at night! Not staying here again!