SureStay Plus Hotel by Best Western Point Richmond

Terrible Experience

Disliked: The staff were extremely inconsiderate and rude. Check-in took far too long, and we were left waiting outside in the cold and wind. Not only did they fail to offer us the chance to wait inside, but the person checking us in also saw me trying to open the wrong door and said nothing—seemingly letting us struggle unnecessarily. I’m extremely disappointed with the lack of professionalism and basic courtesy shown by the front desk staff. I would not recommend staying here.

Exceptional

Very good

Looks off but 100% good

Liked: Affordable and security for your car and most importantly free parking
Disliked: Look off but besides that 100 good

Exceptional

Liked: Clean room, kind stuff.
Disliked: Nothing

Not to good sorry

Liked: The breakfast was ok .
Disliked: I saw a couple of bugs around the waffle machine i told staff about it I was an exterminator for a few years when you get delivery you may want to open the boxs outside.

Exceptional

The train fails you.

Liked: The room was clean; breakfast was excellent.
Disliked: What I did not like was the door of the bathroom not able to close properly without hitting the toilet. Another, thing I dislike was the location of the hotel is next to a train rail; I had to hear the train in the middle of the night. If I would've know there was a constant train passing, then I would have not booked with your facility.

Passable

Liked: Location and price are the factors that cause me to even think about staying here.
Disliked: The room space isn't well utilized. I've stayed a few times in different rooms and the furniture is crammed in and not functional. Seems furniture was purshased without consideration of how/where it will go.