Name: SureStay Plus Hotel by Best Western Point Richmond
Address: 915 West Cutting Boulevard, Richmond, CA
Telephone: (888) 420-1645

SureStay Plus Hotel by Best Western Point Richmond Guest Reviews

Overall Average Score:

Good (3.5 out of 5)

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Exceptional

Liked: Convenient and decent to spend a night.

Too noisy and the parking...

Liked: Staff was pleasant, breakfast was tasty, and the room was pretty clean.
Disliked: The parking lot was filthy and the landscaping has not been maintained. The shower had a little mold. Very noisy from the freeway and adjacent road. They did leave earplugs for us on the nightstand.

Bad

Unable to stay, she wouldn’t...

Liked: I wasn’t able to eat because they wouldn’t check me in.
Disliked: If the receptionist would of checked me in

Very good

Bad

Superb

Pleasant

Superb

Improving, kind staff

Liked: Our room must be getting an update. New tile... however, the fridge and heater were so loud we had to unplug them to sleep... the toilet was not secure, so it tipped when you used it, the breakfast was warm... tons of sausage... eggs looked green and blue with a funny smell... low supplies. Edible. Be careful parking, check for wires above because you will wake up with bird poo all over. Water was leaking pretty bad from either the laundry room or the ice maker, flooding an entrance. Loved the water bottles in the vending machine. One of our beds was unusually high, so we fell in the night trying to get out. Anyway. Very long walk. The pool is closed even though it's listed as open when we booked. Kind sketch area, luckily, the complete fencing and giant signs of surveillance made it feel safer. The front desk was thorough and kind.