SureStay Plus Hotel by Best Western Plano

Will plan to stay next year.

Liked: Nice hotel.

Exceptional

Good

Very good

Dirty, dangerous, and scary

Liked: The room we stayed in had food and trash stuff next to the fridge and under the couch and in the couch cushions/pull out bed. The sheets were dirty on the beds. The bathroom was dirty so couldn’t even shower. The hotel room smelled of smoke both cigarettes and weed. They had live in guests who would be scream fighting and what sounded like a baby being beaten. On our last night there, 9 cops showed up to investigate because someone was abducted from the parking lot. I just don’t recommend this place to anyone in the future. The staff was pretty rude.

Very poor

Liked: Location
Disliked: The room smelled like dog urine, and the staff was unable to accommodate us in another room, there were cockroaches in the bad room.They charge $25 extra if you have pets.

Good

Liked: Front desk was friendly. Breakfast was decent. Room was good size.
Disliked: Sofa bed was awful, found food and drink trash inside of it. Better off sleeping on floor than the sofa bed.

Good

My experience was terrible. We...

Liked: Nothing. It was disgusting.
Disliked: There were roaches in the bathtub, smelt like weed, and bed bugs in the bed. We were promised a refund and every time we called they would hang up on us. Never got my refund.

Very good