Best Western Ottumwa Inn & Suites

Exceptional

Very poor

Disliked: The breakfast bar ran out of several items at around 8:30. I was also double charged for my room.

Very good in many ways

Liked: The room, the amenities on site, and the friendliness of the staff
Disliked: Needs a better mini fridge in the room that does not leak and more selection for breakfast

Very good

Liked: Ok
Disliked: Nothing

Good

Liked: Breakfast was ok. lot of cereal options. Indoor pool. New Rooms.
Disliked: No protein in the breakfast menu, especially no eggs. No towels in the pool area.

Poor

Disliked: The room not clean at all rest room sink not clean breakfast was terrible over all my stay didn't enjoy it

Just horrible and uncomfortable and...

Liked: Nothing absolutely nothing
Disliked: The tv did not work staff did not care the place was nasty found candy and food in air conditioning/ heater and on the floor. Horrible experience staff was nonchalant to my concerns. Room telephone did not work to contact desk. The Wi-Fi did not work to connect to television had to stay with no entertainment. Heat did not stay on to warm the room just over all horrible. No breakfast the food was not out for guest. And someone puked in the lobby near the food

Good

Liked: It was a clean place
Disliked: I didn't care for the breakfast. No eggs or meat and the potatoes were not all the way cooked. Plus I was not told or offered the 50$ gift card for staying 2 nights. Plus there were sponges holding up one leg of the desk. Just a little tacky.

Very good

Liked: Location and the rooms were clean and very quiet
Disliked: The pool was very chilly. Heat needed to be turned you more.