SureStay Plus Hotel by Best Western Grand Island

Disliked: Toilet ran off and on. Our friends that also stayed had a toilet that would not flush and a shower that would not drain.

Great place to stay

Liked: Everything. Clean, people were nice, room was spacious, pool was nice.
Disliked: No bacon and bed was rough for me but it's personal preference

Exceptional

Exceptional

We 3 seniors enjoyed our...

Liked: The staff were wonderful, pleasant, and helpful. Especially great were 2 rooms near the back door, which we did not request but were perfect for our 2 85+ seniors and me (73). First night - I discovered the window was not completely closed, even though it was latched. Cold air was pouring in. I went to the desk and explained the issue. It was 5PM and one of the maintenance men stayed late to fix the problem. I went on to dinner, and when I came back I saw that he had added a foam tube along the ledge and up the side where the problem was. I was most grateful! Breakfast was delicious; and we 3 seniors enjoyed our stay.
Disliked: Only the issue with the window, mentioned above.

Good

Liked: I want to personally THANK Bekki in the dining area. Im having gallbladder issues that started after i registered for my conference. The menu was broasted chicken and i didn't really expect to have special made food but she made sure i had plain grilled chicken instead so that i could actually eat lunch. Please please let her know how verrryy appreciated her gesture was and I'm so pleased she's employed by you.

Superb

Exceptional

Liked: The pool and staff
Disliked: Very small bathroom, but the room was perfect otherwise.

Exceptional

Very good

Liked: Breakfast
Disliked: Bathroom