SureStay Plus Hotel by Best Western Berkeley Springs

Superb

Liked: Exceeded expectations! This has to be the nicest Best Western I’ve ever stayed in. Clean, nice, large rooms, comfortable, great staff.
Disliked: The property is great - wasn’t quite sure we were at the right place considering there were no signs on the building.

Very good

Exceptional

Liked: Staff was kind and helpful. We had a very nice weekend. It was very nice that we could walk across the parking lot and have dinner and walk right back to our room. Nice location.

Very good

Good for the overnight pit...

Liked: The location was a little outside of town (so you would need a car for sure to get here) and away from the main road (which was a good thing). That made road noise non existent! The breakfast was ok. The coffee from machine they have was actually pretty good!! The beds were faily comfortable. The hotel lobby reception agent "Dolores" was super!!
Disliked: The rooms lacked sound proof insulation. I could hear the next doors fan (heat/AC) going ALL night and some people talking/arguing? & the exterior doors slam if you dont hold them to close (the hinges need to be loosened)waking me up very early! Or you can put a note on the doors to hold them before shutting? The breakfast, which other people raved about was all premade reheated from frozen nothing fresh about it! Not even the mini egg omlet!

Good

Exceptional

The stay was very pleasant,...

Liked: The breakfast was one of the nicest I have ever experienced at a hotel. The staff behaved friendly but professional. Our every need was happily met.
Disliked: The hotel is badly in need of refurbishment. It needs fresh paint and new caulking in the showers. The curtains could use an additional inner curtain for daytime privacy when open. This is especially needed on the parking side of the building.

Exceptional

Liked: We love location price breakfast is always good
Disliked: I have no complaints