Name: SureStay Plus Hotel Brandywine Valley by Best Western
Address: 1807 Concord Pike (Rte. 202), Wilmington, DE
Telephone: (888) 420-1644

SureStay Plus Hotel Brandywine Valley by Best Western Guest Reviews

Overall Average Score:

Pleasant (3.1 out of 5)

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It was ok for one...

Liked: Staff was super
Disliked: Inadequate breakfast Run down rooms

I live in the state,...

Liked: The staff were very nice and welcoming. I was a little taken back by the condition of the total property. The grounds were not kept up and the amount of trash near the parking lot was very surprising. The ice machines were not working and leaking water all over the place.The breakfast was very basic and I would rate it at 5 on scale of 1-10. The room was spacious and the bed was comfortable. The finish on the bathtub was peeling and the water faucet leaked non-stop. Definately something that should have been corrected LONG before I checked in.
Disliked: The condition of the overall property and the fact that I still had to go out for breakfast since the breakfast here was not appealing at all.

Pleasant

Very poor

Liked: I liked that they served breakfast.
Disliked: I didn't like that they only had Full Beds available.I didn't like that we had a broken telephone.I didn't like that there was mold that looked as if it were painted over. I didn't like that I had to ask for additional linen, and I had to walk to the front desk to get it.I didn't like that our card was deactivated after the first night and had to go to the front desk to get reactivated.I didn't like that the fan in the bathroom was extremely loud.I didn't like that the curtain didn't close all the way, and that I had to get a Bobby pin to secure the curtain so that we could sleep comfortably.

One lady at the front...

Disliked: Some lights didn’t work, and there was women’s underwear from a previous customer still hanging in the bathroom. One lady at the front desk was rude when I notified her about it telling me to get rid of it myself.

Stayed one night to get...

Liked: The room was mostly clean. Beds were comfortable. Area was quiet. Close to downtown area. Breakfast was good.
Disliked: Room smelled like cigarettes. Shower was broken but able to get working. Had issue with room keys twice. Desk attendant had strong foreign accent and difficult to understand.