SureStay Plus Hotel Brandywine Valley by Best Western

Staff were helpful/friendly except for...

Liked: Nothing
Disliked: Everything

Good stay in a convenient...

Liked: Clean, comfortable

Poor

Liked: The location
Disliked: The fact the pool was closed,And It wasn't what I expected Felt conned

We came to Pennsylvania to...

Liked: I like that the property was very clean. The staff was very friendly. They had breakfast prepared well. Very close to our family. Great place to stay.
Disliked: Our door had some issues with trying to get back inside. The gentleman at the front desk was very helpful with my husband and I, to help get back into our room. He also told us that he will send the maintenance guy to come and repair the door. He was there the next morning to fix our door. Thank you!

Very poor

Only certain kinds of people...

Liked: Liked the fact that there was a fridge there.
Disliked: The fact that guests aren't allowed to smoke, drink in front of the room, at the pool or on the property. BUT Carla sure can!! Her friends were at the pool drinking, smoking vapes AND cigarettes and offered her alcohol. She took it no problem and they partied it up at the pool while we had to go to a me parking lot to vape or anything. Total bullshit Then, the fridges freezer was a solid wall of ice that the door couldn't shut. No tub in the room like the ad had described. Pathetic excuse for a hotel

The staff was very friendly...

Liked: Breakfast was good and I liked the location. It was very convenient.
Disliked: The bugs in and outside the room.

Good

Liked: Conveniently located near highway, clean rooms, great staff.
Disliked: Outdated

Good clean hotel, great staff...

Liked: Great price and location, clean, nice pool, free breakfast, fast and friendly staff, nice pool.
Disliked: The free use computers were useless. But the staff was friendly and helpful. Printed the document I needed from a USB stick, and even gave me a paper clip and envelope! I appreciated that. AC cooled the room very well but was leaking into the room, but addressed immediately and fixed on the spot (releveled so condensate drained out instead of in).