SureStay Plus by Best Western Topeka Northwest

Ok, but....

Liked: Reasonably clean, fixtures worked, nice shower, adequate outlets
Disliked: No hot water, no tea bags, uncomfortable noisy bed

It was fine for a...

Liked: Location great staff nice and helpful
Disliked: Booked this place for the pool and the hot tub which was not available because of maintenance or so the sign said

Bad

Disliked: We got in about 11 pm after a long drive and had 11 more hours to go. Wanted to shower and get some rest. Entire second floor smelt like cigarettes. Our room had little black bugs everywhere we ended up just driving through the night so I am not out money

Disappointing

Liked: It was just off the interstate with easy access.
Disliked: The smoke detector had plastic over it. The fire doors to the stairwell didn’t and weren’t kept closed. Towel holder in the bathroom had rust on it. The water in the shower was lukewarm. The mattress needed to be replaced.

Won't stay here again.

Liked: Convenient location. Beds were comfortable. Staff were courteous. Place was reasonably clean. That's about all I can say that is positive about the facility
Disliked: Every single light fixture in the room had one of the two bulbs burnt out, making the room poorly lit. A lamp by the bedside had a broken light socket, and the bulb was hanging by the electrical wire. The electric outlet on the lamp was pulled out, exposing the wiring behind it. Only one outlet in the room was functional, making it difficult to charge electronics. There was a sticky toy stuck to the ceiling. The breakfast had a menu, but only half the items were there. We saw two warming pans in the breakfast nook when we arrived, but one had been removed at breakfast. There was a dispenser for batter for waffles, but no waffle iron. Poor selection of breads. Not surprising, given the poor condition of the room. There are also no USB ports in the room.

Stinky old carpet that overpowered...

Bad

Good

Liked: The staff was friendly.
Disliked: The rooms need more cleaning.

Room was comfortable

Liked: Close to interstate and other roads on next step of the trip
Disliked: First room, didn’t have air conditioner that worked. The second room the desk attendant didn’t run the credit card through correctly so someone else was trying to get in our room about 11 pm. I had to go to front desk to straighten out. Scared me when someone was opening our door. Steps could use a good cleaning.