SureStay Hotel by Best Western Williams - Grand Canyon

Not all all what I...

Liked: Friendly, helpful staff
Disliked: Tiny room. TV didn't work. Breakfast was a joke as was the breakfast hallway.

not great

Liked: good for one night
Disliked: pool was not ready

Good

Liked: Location
Disliked: Adjoining room not specific in our booking, although given.

Very good

Give this place a pass,...

Disliked: We stayed 2 nights. The first night was hard to sleep because loud stomping from people upstairs. The TV didn't work and the hair dryer didn't work. We asked to move for the next night. After we moved all our stuff to the upstairs unit the bathroom door couldn't be closed. We asked for another room as we were staying with our grandson and that wouldn't do. They gave us another room. In this room, the sink didn't have a stopper, it also sprayed everywhere. the light switch was broken and didn't seem safe. At the breakfast the 2nd day the pancake maker didn't work and there wasn't enough room for the people to get their food. When we left, I asked for a receipt when we checked out, and the man at the desk said we'd have to get that from our 3rd party. I usually like to make sure they didn't add any charges, and it just seemed snarky to not just print one out for us. I got the feeling that they were trying to run the property without doing any maintenance and few staff. Surprised at Best Western! This place cost more than the Hilton Home2 Suite in Phoenix and they were many times better.

Pleasant

Liked: Staff friendliness
Disliked: TV remote didn't work. Breakfast was very unorganized

Exceptional

Superb

Very good