SureStay Hotel by Best Western Wells

Good

Liked: Motel was clean and the staff was very friendly
Disliked: The mattresses was like sleeping in bowl. These need to be replaced.

Very good

Room did the trick for...

Liked: Staff was very friendly and smiley during check-in and check-out. This location was perfect for my roadtrip from Washington to New Mexico, beds were comfy, room was cool with the AC on, plus I had a coffee maker, a fridge, and a hair dryer.
Disliked: The tub water wasn’t draining, and I had to kill two spiders in my room. The tiny one by the LED mirror was no biggie, but the big one that almost hit my face in the bathroom as it was crawling down its web was where I got disgusted :( the fancy LED mirror only worked once too then didn’t turn on me for again.

Great

Liked: After a long trip from Cheyenne, WY, through a dangerous patch of strong wind, rain, snow, and sleet at night your Hotel was a welcome sight. The Lady at the front desk moved our room closer to the front desk as my wife is disabled.

Passable

Disliked: TV service did not work

Superb

Very poor

Liked: Morning employee was wonderful and fixed the hot water that the owners refused to call in a repairman for. Clean room, housekeepers were friendly, breakfast was simple but adequate.
Disliked: No hot water from the time we checked in till morning employee came in, toilet didn’t properly flush(had to flush at least 3 times to clear), no pull out couch like advertised(that we paid extra for and wasn’t refunded).

Exceptional

If there was hot water...

Liked: Good price
Disliked: there was no hot water to take a shower, hot water only appeared in the morning