SureStay Hotel by Best Western Vallejo Napa Valley

Terrible would never recommend so...

Liked: Nothing
Disliked: Terrible costumer service, people loitering and drinking in parking lot, dirty rooms “stain on bed” roaches in room, felt very unsafe, definitely would not recommend to my worst enemy.

Cigarette stentched room

Liked: All I can say is that the beds were made and we had towels (stiff/small towels)..
Disliked: Was quite disappointed in our stay this time. We usually come 2 times a year when we go to Six Flags, and it was a big surprise when we stayed this time. Our room stentched like cigarettes. There was a huge patch at the door of the bathroom where someone kicked it. Garbage and stored junk in covered parking paces. Cat feces and flies in rocks by the ice machine because of stray cats. Continental breakfast was very mediocre. The whole experience was just not what i expected for the amount I paid. I could spend another $30.00 with a better breakfast, pool, and larger room. I just felt like it was being used as long-term residency. Which is something that guest don't want to experience.

Poor

Liked: Cleanish
Disliked: Piece of pizza in our microwave that didn't belong to us and the night manager REFUSED to give us an extra towel despite the shower leaking on the floor which was made of slick tile...he was SO rude. This was a safety concern.

Exceptional

Good

Pleasant

Thank you

Liked: Same room I been getting feels like a second home
Disliked: Key card keeps getting damaging to easy

Conveniently located for shops and...

Liked: Well placed for access to Sonoma Raceway.
Disliked: All rooms face a Freeway so, a lot of traffic noise after 5am.

Good

Liked: Easy to find
Disliked: There is only One Elevator and it shut so fast , may cause bad injury