SureStay Hotel By Best Western Tuscaloosa Southeast Guest Reviews
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|8.3 miles from Tuscaloosa centre|
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Tim Sun, 9 May 2021
Fireeyesphoenix Fri, 7 May 2021
Disliked: I was exhausted after a long hospital stay. The clerk on duty was very sweet and kind. However upon check-in I was not verbally made aware it was a $50 charge that was going to be made to my credit card for extras. I unknowingly signed a form as you usually do upon check-in that you agree upon the price excetera. I did not see the extra $50 charge. After checking into our room I went into my bank account discovered there was an extra $50 added to my account I went to the front desk and the lady informed me I would need to speak to the general manager in the morning. The very next morning I encountered Huey at the front desk I explained to him my situation as well as having to have a procedure the next day following and I would need the hotel room for another night and I was depending on that money took the prior day. At that time Huey promised me he was going to reissue the $50 charge onto my credit card IWhich I have not seen and neither has my bank. Upon discovering after being in the hospital multiple times and running out of money I was very upset and was crying in our hotel room. The general manager as he introduced himself banged on our door He was insistent that we were having a domestic issue and it was disturbing other guests. I ensured him that I was just upset that we were going to be homeless the night before my surgery due to the neglect of informing me of the $50 charge as we are running out of money because of my health issues. The General manager seemed to be kind and spoke very sweetly in front of other guests however he could give no care as to my well being or the financial situation his staff caused. He assured me he we issue the $50 back to my bank which I have recently learned from my bank he has not and has not shown up at all on their records and there is no hold.
Melody Wed, 5 May 2021
William Tue, 4 May 2021
Liked: we did have a place to stay.
Disliked: Staff more professional, room could have smelt better.
Eileen Mon, 3 May 2021
Bo Mon, 3 May 2021
Sarah Mon, 3 May 2021
Very clean and smooth checkin
Liked: Quick and easy checkin. Very clean room.
Disliked: Very clean.
Steve Sat, 1 May 2021
A clean, comfortable stay at...
Liked: Close to campus, recently renovated, and clean. The window could be opened, which is always desirable for comfort ventilation and is ESSENTIAL during the COVID pandemic. It's also a plus for fire safety.
Disliked: The window wouldn't stay open by itself - we had to stuff a washcloth in it to keep it open - and there was no screen to keep the bugs out. The tub/shower control was old and spun 360+ degrees, making it hard to find a comfortable temperature and tricky to shut off. There were hooks on the wall, but no place to hang clothes on hangars to let the wrinkles hang out. The price was exceedingly high for a Best Western, but that was probably because it was graduation weekend and almost all hotels in the area were booked.
Terry Fri, 30 April 2021
Disliked: Covid restrictions: No breakfast and no daily housekeeping
Lorena Fri, 30 April 2021
Liked: Great night stay! It was a great affordable price for a nice hotel. Usually you would pay this price for a dingy motel.