Would entertain staying again IF...

Liked: Liked the location.
Disliked: Pool and hot tub shut down. BIG BUMMER. I think the price would have been fine IF these were up and running. I thought it was overpriced and that they should discount their rates until they are fixed.

a good stay

Liked: very clean and the staff was nice

Very good

Very good

overall this whole stay was...

Disliked: I booked the stay with my dog under special requests. when I arrived at the facility they said they said they did not reserve my room under a pet room, and that they were all sold out. they then proceeded to tell me that I would have to pay an extra 130 dollars for my small dog to stay. all the other hotels in the area were sold out, so at 1am I had no other options. they then accidentally charged my card the full 176 again, even though I had already paid this, and then in the morning charged another 144 dollars because the night person had not done the computer right even though the night manager had told me this would only be 130 dollars. They then had to call their computer system to track all the charges and make sure I was not getting double charged. overall this whole stay was a complete mess and very disorganized and unprofessional.

Passable

Wonderful

Disliked: The breakfast

Passable

Disliked: The footsteps and movement from the floor above us kept us up so much, we barely slept.There was no duvet on the bed.

My stay was great-staff was friendly, outgoing,always asking if Ineeded. I would recommand it .

Liked: The whole staff was friendly and always asking if I needed anything. I had no problems with my stay at the hotel
Disliked: Only thing would be getting in and out of parking lot with the busy street-they are located across from Green Lake-which is always busy