SureStay Hotel by Best Western Sarasota Lido Beach

Disappointing

Good

waiting for answers!

Disliked: We booked this accommodation because we decided to take advantage of the weekend with the holiday to visit the Sarasota region. It was supposed to be a peaceful trip, but the hotel was under construction. At 6:00 am on a Sunday, they started to break the entire roof, the room was shaking all over. We had to leave the hotel, even in our pajamas, because the noise was unbearable. The manager told us that the work had to happen over the weekend for personal reasons, but we were not warned that the hotel was under construction and they did not give us any advance information. We simply woke up before dawn to a loud noise on the second floor, breaking the entire roof. I hope that Booking.com responds to my messages to help me resolve the refund.

Bad

Disliked: Rooms were so dirty. Comforter on the beds were disgusting, just turned over not cleaned. Roaches were on the drawers in the second room. Not a good experience at all.

Pleasant

Liked: The toilet is ridiculously low I felt like I was giving birth every time I had to use the toilet, like literally your knees are in your chest

Exceptional

Friendly staff, nice treats in...

Liked: Staff at the front desk was very accommodating and friendly after I arrived
Disliked: The rooms, especially the bathrooms need to be updated

Good

I would never stay here...

Disliked: Cleanliness, safety