Name: SureStay Hotel by Best Western Santa Cruz
Address: 516 Water Street, Santa Cruz, CA
Telephone: (888) 420-1643

The bed was comfortable, but the accommodations were not worth the price! The bathtub was not clean and I did not feel comfortable to even shower in it! I had to call the front desk to let them know that the iron attached to the ironing board was inoperable. Be sure to enquire about breakfast hours because the information was not offered at the front desk nor posted anywhere in the room. At 9:45 am I was lucky to get a cup of coffee and that was it!

Disliked: The bathtub was dirty. It was so obvious that it needed an overdue scrubbing! The iron didn't work.

Very good

Poor quality for being part...

Liked: Good location
Disliked: Our restroom had spiders and cockroaches. Room had Oder of cigarettes and marijuana and we brought up the issues we were given a scented candle for the smell in the room

You’re stuff is not safe...

Liked: Stole my ring
Disliked: Dishonest cleaning service

Dishonest people.you’re stuff is not...

Liked: Nothing. Super dishonest people who will steal your stuff.
Disliked: Know for a fact I left my wedding ring by the sink even have a video 2 minutes before checking out that shows my ring right where I left it and left in a rush as they were threatening to charge me more if I didn’t hurry to check out. Came back within 15 minutes as I remembered I left my ring and they had already cleaned out our room and refused to give it back or let me in the room until the police came.

Very good

Liked: Staff helpful. Clean room and shower. Big space, fridge, microwave, big TV
Disliked: Missing a couple of hand towels and face clothes, coffee not great

Disappointing

Bad

Liked: nothing
Disliked: The hairdryer was not working. I asked for a replacement hayrdryer, and I was offered to go temporarily in another room that was not occupied. There, the hairdryer was missing! I reported the issue and was not even offered a credit back.

Exceptional

Liked: Customer service was great!

Convenient

Liked: Breakfast was aside there to do. Also it's just set time.
Disliked: Just looked settled weather...

Not worth how much you...

Liked: I like that it’s convenient and in a good spot for restaurants and activities.
Disliked: It was dirty, the bedsheets, floor, and toilet were stained or had hair. I feel like the amount we paid for the night was too much considering the quality of the room. We only stayed a night so we didn’t feel like we needed to complain but it definitely wasn’t worth the price. The breakfast was also kinda mid.