United States
Canada
United Kingdom
New Zealand
AustraliaSureStay Hotel by Best Western Santa Cruz Guest Reviews
Overall Average Score:
Pleasant (3.15 out of 5)
Write a review
Menu
Write a review
Marie , Santa Cruz , visiting Moe's Alley
The bed was comfortable, but the accommodations were not worth the price! The bathtub was not clean and I did not feel comfortable to even shower in it! I had to call the front desk to let them know that the iron attached to the ironing board was inoperable. Be sure to enquire about breakfast hours because the information was not offered at the front desk nor posted anywhere in the room. At 9:45 am I was lucky to get a cup of coffee and that was it!
Disliked: The bathtub was dirty. It was so obvious that it needed an overdue scrubbing! The iron didn't work.
Anonymous Mon, 9 June 2025
It was great.
Liked: Room and bed
Disliked: Not sure
Pablo Sun, 1 June 2025
Overpriced did not get the...
Disliked: The cockroaches and the cameras that were in the room
Anonymous Fri, 30 May 2025
Exceptional
Robert Mon, 26 May 2025
A negative review
Liked: Location
Disliked: Noisy refrigerator motorPoor functioning air conditioner Maid service did not make bed or provide fresh towels Nearly stale breakfast cereal Broken room door handle All this for way too high of price .
Sharla Sun, 25 May 2025
Do not stay here!
Liked: Location was great!
Disliked: The staff was terrible! The rooms were dirty with broken fixtures! Upon leaving rolling suitcases to door a cleaning man entered our room without knocking and stated very rudely“time to checkout” we will never stay at this hotel again and will be sure to share our unacceptable experience with all! Hotel was filthy, gross microwave in room looked like it had not been cleaned ever…breakfast was a joke with stale bread and no coffee or water! We rang bell at front desk for assistance and nobody came to assist. After guests checked cabinet my husband made coffee for all the guests that were there for breakfast. Do not stay here you will be greatly disappointed! Dirty!!!!
Amanda Thu, 22 May 2025
Exceptional
Liked: Friendly staff and clean.
Disliked: Nothing.
Trinity Thu, 8 May 2025
Exceptional
Liked: Location was in a good place. Room was nice and clean. Beds were okay but a little creaky but still manageable. Front desk was really welcoming and check out was easy.
Adriana Fri, 2 May 2025
Bad
Liked: I hope I wasn’t charged, I did not stay at this hotel it was close when I arrived
Andrew Fri, 25 April 2025
Very good
Gregorio Sun, 20 April 2025
Poor quality for being part...
Liked: Good location
Disliked: Our restroom had spiders and cockroaches. Room had Oder of cigarettes and marijuana and we brought up the issues we were given a scented candle for the smell in the room
