SureStay Hotel by Best Western Florence

Worst experience ever.

Liked: Leaving
Disliked: There was mold in the bathroom and in the bedroom. The first room they tried to give us hadn't been cleaned. The bed spread was wet and covered in pubic hair and food. There was food on the nightstand and the bathroom sink was covered in goo and the smell was HORRIBLE. The new room had mold all over. The curtains were broken and hanging by like 5 parts of the rod. The carpet was filthy if you walked barefoot you had to wash your feet immediately after because it would cover your feet in dirt. We refused to eat the food because the hotel was so nasty.

Pleasant

Bad

Very poor

Waist or money

Liked: Not much really
Disliked: Had roaches and meth heads roaming the parking lot. Nothing seemed to work well or at all and breakfast was a joke. Price of this place should be about $30 a night not $100

IT WAS TERRIBLE. DO NOT...

Liked: I did not stay for breakfast
Disliked: Upon arriving I couldn't even use their guest bathroom because and I quote "its dirty right now". The hallway smelled half of cat urine half of cigarettes'. There was literal dry wall falling from halls in the wall. My king size mattress was too large for the bed frame so one side of my mattress was constantly about to fall off. The stairwells have no tile and smelled disgusting. If you like having drug addicts and abandoned broken down cars surrounding your vehicle and windows over night this is the place for you. I could not sleep due to the feeling of bugs crawling on me my husband and I decided to leave at 3 am when I could not take it any longer.

Passable

Disliked: No noise insulation, you can hear everything that happens in the hall. noise at 12am.Breakfast is not really good

Spring break time

Liked: Great location, very clean, friendly staff! Comfortable beds and great amenities with a great price!
Disliked: Nothing one of my favorite hotels!

Don't.

Liked: The room itself was relatively clean.
Disliked: Common areas were worn, dirty, and exhibited crude repairs. Overall, it was not well maintained. We discovered the room is only made up upon request. They stated, "It is normal" for the industry. The breakfast described as "good" on the booking site offered no protein or hot food. The baseboards in the room were falling off of the walls. The furnishings exhibited heavy wear. The wall-mounted side tables were leaning. Anything without a wide flat bottom rolled/slid/fell off. The used extension cords to power lighting and the TV/frig. The lavatory fixture moved quite a bit. The lack of a lavatory stopper allowed my toothpaste cap to fall down the drain. The lack of a tub stopper prevented anyone from taking a bath...not that I would. The shower valve did not work properly. It kept switching from the shower mode to the tub fill mode. The spare roll of toilet paper was, well, not an unused one. A second trash can for the bathroom would have been nice. And the final comment, when I look at the pillow inside each pillowcase, each pillow had hair on them.