SureStay Hotel by Best Western Findlay Guest Reviews
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Ann Sun, 15 June 2025
Superb
Mariah Thu, 12 June 2025
Passable
Desiree Wed, 11 June 2025
Very poor
Anonymous Sun, 8 June 2025
Terrible Management, Avoid This Hotel!
Disliked: Terrible ownership and management. Illegally makes additional charges to cards without customer signature. Hotel owner staff pocketing money. They also claim deposit refundable but they illegally withhold it even after doing the room inspection and telling you it will be returned but nope, its a scam by ownership. Tried to talk to owner, the guy hangs up on customers and then the lady who we are told is related to owner hangs up on customer instead of letting anyone talk to the owner or leave message for them. Most reviews seem to be fake or family, as it doesn't reflect the actual hotel. Hot water doesn't work, bathtub in rough shape, one room the toilet isnt even bolted down right, rooms smell like smoke, and possible bed bugs as well. Anyways, they are clearly stealing money or they wouldn't hang up on customers when questioned and asking for help.Check your cards for unauthorized charges and to see if they stole your deposit also. Best Western should drop this hotel for there bad business practices. Pay more for another hotel, as.this one isnt worth the savings.You would think the owner would want to make sure acts like this isn't happening but seems he okay with it, since staff instructed to hang up on customers.
Christine Sun, 1 June 2025
Pleasant
Liked: Staff
Disliked: Beds uncomfortable
Anonymous Sat, 31 May 2025
Exceptional
Anonymous Mon, 26 May 2025
Poorly managed
Liked: Got my room then around 1030pm someone tried to come into my room. The clerk double booked my room. Woke me up.
Disliked: Being interrupted in my sleep
Marek Tue, 20 May 2025
Good
Susan Fri, 16 May 2025
Very good
Lori Mon, 12 May 2025
Lori from Cobourg Ontario
Liked: The room was very clean. Staff were friendly and helpful. It was a great location right off I 75
Disliked: We tried to get the air conditioner on and we're unsuccessful. So it was quite hot in there over night.