SureStay Hotel by Best Western Buena Park Anaheim

Very good

Very good

THIS PLACE CHARGED MY CARD...

Liked: They charged me TWICE on my card! DO NOT BOOK!!!
Disliked: They are SCAMMERS! They charged my card TWICE!

Good

Poor

Liked: N/A
Disliked: . The room was large and felt clean, but the bed was uncomfortable and you could hear the street noise all night long.

Horrible customer service

Liked: It's very nice and clean.
Disliked: My ac didn't work and I didn't have hot water and instead of switching my room they had m wait while they tried to fix it. Horrible customer service

Dirty floors Holes in sheets...

Liked: Location was good for where we were going
Disliked: Dirty floorsHoles in sheetsNo fitted sheet on bed No towels, washcloths or bath mat in room just 1 hand towel All towels were dirty or just permanently stained No shampoo, conditioner or body wash in shower just empty containers and when called for more they did not have any conditioner Hole/semi fixed crack in the tub (ended up scratching my back)No coffee pot on the stand No iron on the wall to useSome lights did not work in our room No chair/couch in the room was replaced with a computer chair in the corner of the roomNo clue how long our room had been sitting to have all of these issues Also when seeing the maids walked around their carts were empty no fresh towels on the cart so unsure what the empty cart was being used forSuper disappointing

Exceptional

Very good