SureStay Hotel by Best Western Bowling Green North

Pleasant

Spend a little extra to...

Liked: I liked the location.
Disliked: The hotel had mystery stains on every surface, outside smelled like sewage, night staff was very friendly (white lady with black hair) morning staff was extremely rude (Indian lady). We had car trouble and were stuck. I took my small kids to the lobby for breakfast since we couldn’t go anywhere else and had already had to check out. They had stopped breakfast thirty minutes early. She handed me one pack of small muffins for the three of us. No juice or anything so my kids got water out of the hot water jug meant for tea.

Very good

Overall the stay was pleasant...

Liked: The room was clean. Stay was overall fairly nice
Disliked: We initially booked for one night. After the first night, we decided to extend our stay for a second night so we wouldn’t have to drive home after our event. The event we were attending got rained out so we left around 6pm. Instead of staying the second night, we decided to leave but the hotel charged us the full rate for the second night. I understand that we left after check in time but they refused to refund any of the money we were charged even though no one stayed in the room. There were other rooms available if anyone needed them so it wasn’t because they were fully booked. Maybe it’s the hotel’s policy but it seems like they could have charged us a partial rate since we weren’t even staying in the room. I would have been happy to pay a partial rate since we did wait too late to charge our minds but paying the full price was unnecessary. Regardless, I won’t be staying here again and don’t recommend it to anyone else

Good

Liked: Close to where we wanted to be
Disliked: Room had roaches in bathroom

Superb

Good

Good

Liked: Quiet, smoking room, location.
Disliked: No ash tray, don't like how the mattress slides.

Pleasant

Liked: It was close to beech bend park.
Disliked: The beds are small for a queen bed. We had to sleep in different beds because the beds were small. We have a queen bed at home and have no problem sleeping in it but the beds at hotel way to small. The walls need to be cleaned the wall’s had a lot of dirty hand marks all over them.