SureStay by Best Western Walla Walla

Ery sweet staff that do...

Liked: Did not have e the breahfast,location next to freeway is great.
Disliked: This is a time worn hotel just this side of depressing. Old sheets and pillows,carpet had cigarette burn,but it smelled. I had to cha ge roomsfro.. first floor to 214. 214 smelled of very old dust cigarette a d stuffy. Old carpet that did not look clean,thin used,old sheets. It's seen it's good days & needs new fur iturecarpets and bedding.

We would not stay there...

Liked: Nice woman in office. Local water tasted pretty good. Near the airport.
Disliked: Bed was uncomfortable. Decor is very ugly and gives the sense of being dirty. Room had a cheap feel. Trash under the table. Looks like an old hotel made over. Hallway smelled unpleasant. Hotel is apparently rented as short term residences for people who leave in the middle of the night for work. Overpriced.

Not a good option.

Disliked: room was dirty and specially the bathroom. Yellow stuff around the toilet and the shower. Very dusty and we couldn't get a shower in the morning because power was out. No breakfast and so hot. Very bad experience. Not coming back again

power went out, room got...

Disliked: power went out in what i understand was a city thing, but i very specifically asked for a bottom floor because i have a baby and recovering still from c section, they gave me second but said there’s elevator and my room is also right across from elevator. power goes out in morning, room gets hot with no air, can’t shower, can’t work over half of the free breakfast, sandwiches are frozen can’t microwave. pretty much cereal and juice. mind you it’s 80 a night right now and 174 when i paid they racked it up over a weekend. couldn’t use pool. the elevator didn’t work and the doors to the stairs right outside my room was locked so i had to walk down a long hallway in the dark, with a baby and bags. and i explain why i believe i deserve a partial refund due to all these things, and i got a rude response of “i can take it up with the city because it’s not their fault.” apparently management doesn’t want customers to return because that’s a very unprofessional response. i realize wasnt their fault so i didn’t ask for full response but still no generators, no partial refund, no accommodations whatsoever to try and make the customer happy. i will not stay again.

Pleasant

Very good

Charge additional fees for guests...

Liked: Your not allowed to have guest swim in the pool without paying additional fees per guest and signing a waiver. The front desk staff were not friendly and seemed irritated. Although the cleaning staff was very pleasant and helpful. The breakfast was great exactly what I would hope for in a continental breakfast.
Disliked: They charge additional fees for guest's to swim. Front desk staff was unfriendly.

Very good

Very good