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SureStay by Best Western Massena

ee - (888) 406-7656
SureStay by Best Western Massena, 15054 State Highway 37, Massena, NY -(888) 406-7656
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3.6
HOTEL RATING: 
GOOD
3.6 out of 5 (205 Ratings)
33.4 miles Upper Canada Village
v50 mins driving
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Hotel Description
SureStay by Best Western Massena is located in Massena, within 14 miles of Seaway Bridge and 15 miles of Historic Cornwall Jail. This 2-star hotel offers a 24-hour front desk, a concierge service and free WiFi. The hotel has family rooms. All rooms will provide guests with a fridge. Guests at the hotel can enjoy a continental breakfast. St. Lawrence Power Development Visitor Centre is 17 miles from SureStay by Best Western Massena, while Cornwall Motor Speedway is 19 miles from the property. Massena International Airport is 5 miles away.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Parking
` Safety Deposit Box
` Air Conditioning
` 24-Hour Front Desk
` Express Check-In/Check-Out
` BBQ facilities
` Heating
` Fax/photocopying
` Private check-in/check-out
` On-site parking
` vending machine
` 24-hour security
` Accessible parking
` Concierge services
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Picnic Area
` Daily Housekeeping
` Non-Smoking Rooms Available
` Public transport tickets
` Outdoor furniture
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Access to health care professionals
` Electronic room key
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Soundproof rooms available
` Allergy-free rooms available
` Pets allowed (charges may apply)
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SureStay by Best Western Massena Guest Reviews

Overall Average Score: 
Good (3.6 out of 5)

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5

Exceptional - 5.0 out of 5

Wilson Tue, 10 June 2025

Exceptional

4

Very Good - 4.0 out of 5

Michael Mon, 20 January 2025

Very good

4.5

Wonderful - 4.5 out of 5

Jessmer Sun, 8 December 2024

Superb

2.5

Fair - 2.5 out of 5

Tammy Thu, 14 November 2024

Was ok for a quick...

Liked: The staff
Disliked: My room heater didn’t work froze. Needs to be updated

1

Poor - 1.0 out of 5

Susan Mon, 28 October 2024

Never Again

Liked: Nothing
Disliked: The TV in both rooms did not work, there were bugs in the shower of 1 room, and it looked like lipstick on the pillow case in one of the rooms

5

Exceptional - 5.0 out of 5

Carlos Sat, 12 October 2024

Exceptional

4

Very Good - 4.0 out of 5

David Mon, 9 September 2024

Very good

3

Pleasant - 3.0 out of 5

Mike Mon, 9 September 2024

Pleasant

Disliked: Little under $200 for one night with a pet . Place seemed run down, door handles falling apart, broken shower parts , weird smell, not bad , but not pleasant. My wife found a red stain on one of the pillow cases . Website states coffee maker in rooms and breakfast room . No coffee maker or Breakfast room anywhere. Otherwise a cool set up and convenient

5

Exceptional - 5.0 out of 5

Pich Fri, 23 August 2024

Exceptional

2.5

Fair - 2.5 out of 5

Bonnie Sun, 21 July 2024

Passable

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SureStay by Best Western Massena 15054 State Highway 37, Massena, NY
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