SureStay by Best Western Grayson

Very good

Disliked: I have there on different occasions and the ice machine has been repaired

Superb

Very good

We slept well but won’t...

Liked: The bed was comfortable, the shower was hot, the bathroom fan worked
Disliked: Our room wasn’t clean, the bed was unmade and there were dirty towels on the floor. We didn’t know if someone was in there or house keeping didn’t do their job. So they gave us a different room. But as late and tired as we were it wasn’t the best experience. Plus there were lots of flying bugs in the lobby and hallway.

Disappointing

Disliked: very bad smell especially in the hallway. Breakfast room was to small to fit the hotel guests.

Very good

Liked: Great location staff was 😃 great

Very good

Disliked: There were some kids running up and down hall upstairs for a couple hours

Bad

Disliked: I booked two rooms and when we went to check in I was told it only showed one room and that there was only one room available. I asked about cots/rolling beds and they said they weren’t available either. I had contacted the hotel a week prior to our stay asking if at least one of the booked rooms could be on the ground floor for my disabled parent and they said yes. I’m not sure why, at the time of me inquiring about possible accommodations, if the hotel was showing one room it wasn’t mentioned when I asked about my second room. After trying get three young kids and two elderly and disabled parents out for a little vacation it was extremely disheartening to run into this issue, that was treated by the employee to be no big deal and just another “weird” issue.

Passable

Liked: Beds where comfy
Disliked: Pictures in the room was molded, the breakfast was horrible. The staff was just ok. The pool area was very hot inside.