Good location for metro stops(back...

Liked: Staff were friendly and super helpful
Disliked: Beds were terrible, shower didnt work, but we also got a room change :)

Super Lake Hotel. Flushing, NY...

Liked: Location. 5 minute walk to subway. Price was good for New York. Cleaned room daily. Cable TV, heating and air, good view of Manhattan skyline from room. One staff member was very nice and helpful when I couldn't figure out how to use the shower which was very different to use. He came to my room and showed me how to use it. I wish I knew his name so I could give him positive feedback. He was just a taller, younger guy that wore glasses.
Disliked: Security guards weren't friendly at all when you said hi to them. Especially when they are just sitting there all day long on a chair staring at the window or their phone. They can at least smile and say hello to the guests. They are still working for the hotel. Making them partial employees. Coming in and out of this hotel, I didnt feel welcomed when I should have been. Front desk people were nice when you check in. But never acknowledged me when I was coming back to the hotel late at night or leaving hotel. A simple hello would be nice. They don't have to go out of their way to start a conversation with me or anything. Just be polite when they work in the "hospitality business" which is what you expect as a customer in this industry. No laundry room on the premises. Had to walk a mile to use a highly reviewed laundry room on Yelp. Lobby was dirty and looked unorganized. Didn't look professional at all. Boxes of paper and different miscalaneous stuff were laying all over the place. Had boxes all over the lobby floor and stacks of paper laying all over the counter. Was not organized at all whatsoever. Was unkempt. Wasn't clean. Their lighted sign outside of the building didn't work at night. So hotel was harder to find at night than it should be. Totally unacceptable. Took longer than expected to check in. Was waiting around for easily 15 minutes to get into my room. When it should have taken only 5 minutes. Especially when I already pre-paid online. When I received my room card. It didn't work. So I had to take the elevator back downstairs to get another one which was annoying. Front desk was apologetic but never should have happened. Also...door knob to my room was very loose. There was a good size gap between the door jamb when their shouldn't be. It looked like someone broke in or tried to at one point. Door knobs to the rooms are very old and need to be upgraded. Room decor and fixtures needs to be upgraded.

Very good

Good

Exceptional

I would definitely not return.

Disliked: We found roaches. There was also water damage on the ceilings. Some of the light bulbs were not working.

Pleasant

Tolerated.

Liked: I liked the convenience.
Disliked: The property is very outdated. The pictures don’t look like what the rooms truly are. My room didn’t have a closet. I felt more like I was in a dorm room or hostel.

Cheap spot in a good...

Liked: The location and price was just what we needed. The air conditioning worked.
Disliked: The staff barely spoke English. The room and the building was old and worn out. The bed was squeaky and not very comfortable.