Super 8 by Wyndham Traverse City

We went to Traverse City for a concert and decided last minute to stay over. This motel instantly got our attention with an amazing rate, even on a holiday. We were a little skeptical but were quite impressed with the cleanliness, simple check in process, friendly staff and great location. The beds were clean and comfortable. We will definitely stay here again.

Liked: Very clean; conveniently located; great rates.

Disliked: No parking available when we returned from our concert.

Exceptional

Superb

How do they expect people...

Liked: The Front Desk staff were professional and helpful. The person working the desk in the mornings was particularly friendly and professional. She really seemed to take ownership of situations.
Disliked: There was no way to hang clothes - no hangers, just 3 hooks on the wall. Outside of one hook next to the shower, there was no place to hang wet towels. There were bugs in the bathroom.

Down graded expectations

Liked: The location. It was close to my destination and it was the cheapest.
Disliked: My first experience was having to wait to check in until the employee finished her cigarette with some guy. She apologized but I just drove 6 hours and wanted to get to my room. When I finally arrived to my room (across the parking lot - maybe 75 feet) I opened the door and was hit with a very bad smell. It smelled like outdated Pine Sol and stale cigarettes. Although this was a non-smoking facility…I managed to sleep okay and when I was getting ready I realized I forgot my deodorant. I called the front desk and asked if someone could bring that and set it outside the door. He seemed quite out-off by that request and say I could come get it. Keep in mind it was 75 feet away and would have taken him 60 seconds round trip. The customer service was very sub-par and I left feeling like a disgruntled customer rather than a guest. I realize the person reading this cannot fix that and my expectations are so low that my summary will most likely be deleted. I’ll pay the extra $50 bucks next time.

Overall pretty good

Liked: Beds were comfortable. Everything in good working order. Liked the location of our room in the back on the lower level. It was quiet & convenient.
Disliked: Breakfast. My daughter has special dietary needs so we called ahead & they said they had plain oatmeal. But they were never able to provide it even after 3 days of asking. If we had known we could have brought our own breakfast for her. Also ran out of coffee.

Passable

Liked: Front desk staff was great gave us an amazing recommendation for dinner.
Disliked: Air conditioner was loud when it ran.

Great customer service

Liked: The front desk man was great. I thought it smelled funny inside my room and he checked it out and sprayed something on the carpet.
Disliked: The musty carpet smell

good accommodations

Liked: Clean room. quiet great for the value. TV service was good and they accommodated my request for 1st floor
Disliked: Breakfast was lacking and coffee was out

Not bad, staff was nice...

Liked: the breakfast could use some work. No very appetizing.
Disliked: Asked for minimal stairs but was on the second floor. TV channels were very limited. Get at least some basic channels.