Super 8 by Wyndham Sterling Heights/Detroit Area

Clearly this is an older hotel. The halls and stairwells were filthy. Room wasn't too bad. We came for the concert and left early the next morning. Served the purpose for a few hours of sleep before heading home. Wouldn't go back.

Liked: Price.
Disliked: Cleanliness.

Exceptional

Exceptional

Liked: The great customer service

Exceptional

Liked: The staff is amazing

If you are a drug...

Liked: Nothing
Disliked: Guy was doing drugs at the front door, i complained to owner but he was still there…when we got back to the room at 3am there was a guy passed out in the staircase and another guy just sitting there… the whole hotel smelled like weed

Total fail

Liked: Bed was very comfortable
Disliked: The room looked as though it had not to been cleaned in some time. There were dead bugs in the drawers. A dress in the closet. The refrigerator was filthy. The freezer had a inch of water in the tray as though water was spilled. The shelf in the bathroom that was supposed to be attached was broken off and laying in the floor. The toilet had hair, dust, and dried urine around the bottom. When I turned the water on in the bathtub knats flew out of the drain. There was nothing in the tub to close the drain to take a bath. I was disappointed there was no breakfast. Bagels toast and yogurt is not a breakfast.I have to say this is a huge fail. Do better.

Bad

Liked: They definitely need to learn how to clean

Pleasant

Liked: The staff was fantastic, kind, courteous and helpful! Good room amenities (toiletries, hairdryer, fridge etc)
Disliked: The common areas were run down and dirty. Corners of bathroom were dirty. No protein options with breakfast.

Good

Wasn't worth the time, effort...

Liked: Unfortunately, my stay at this hotel was very disappointing. The breakfast was far from what I expected — overripe bananas, strawberry yogurt left unrefrigerated, stale cereal from a questionable dispenser, dried-out bagels, and lukewarm coffee. The least they could do is offer fresh, properly stored items.The room itself was not much better. While it appeared tidy at first glance, the bedding had visible stains, which was unacceptable. The building seems to have structural issues — doors didn’t close or lock properly, and the trim was literally falling off. I brought this to the front desk staff’s attention, and instead of addressing the concern, the response I received was dismissive and unprofessional: “Boy, is that a problem?”That level of customer service — or rather, lack thereof — was shocking and embarrassing. No one came to inspect the issues, and I left just hoping I wouldn’t be charged for damages I didn’t cause.Overall, this experience fell far below basic expectations of cleanliness, safety, and hospitality. I would not recommend staying here.
Disliked: My stay at this hotel was extremely disappointing and uncomfortable. When I arrived, I noticed that multiple doors were left wide open, which raised serious safety concerns. I approached the front desk and asked if it was legal or safe to leave hotel room doors open like that. The staff’s response was both dismissive and unprofessional: “You can close them. It’s not my job to close the doors.”I also asked if there had been a recent flood or water damage, as it made no sense to leave all the doors open unless there was a serious issue. Instead of giving a clear answer, they offered a vague excuse about airing the area out but avoided confirming anything.When I returned later that morning around 10:00 AM to inform the front desk that we’d be checking out a day early, I was told flatly that there would be no refund for the unused night — even though it was well before checkout time. We were basically forced to stay at a hotel that felt unsafe and poorly managed.Between the lack of transparency, refusal to accommodate reasonable requests, and complete disregard for guest comfort and safety, this was one of the worst hotel experiences I’ve ever had. I would strongly advise others to look elsewhere.