Super 8 by Wyndham Pontoon Beach IL/St. Louis MO Area

Bad

Passable

Good

Good

Avoid at all costs

Liked: The horrific room condition, soiled linens, dirty towels and toilet were changed howerr the spiled coverlet and towels were not,. It should never have been let out in that state where bodily fluids are obvious. I was told "well smoking rooms are dirty" that was inexcusable and not in connection to smoking it was drug use, bed bugs and lack of proper cleaning and maintenence. There is no signage or address showing where the property is located but a single small sign on the building. There was a concert that was put up temporarily next to the parking lot and it was ratting the windows, no warning was given this was a concern and serious noise problem. Numberous bugs were in the room because the property does not have screens even though all windows open. The vile stench of the common spaces was inescapable. I asked for a refund and it was granted because there was zero proper representation of the state of decay and inhospitable nature of the hotel. This location needs promptly removed from the platform. They were not secure and advertised verbally my personal information and room number and had no idea why that is not OK. This is a location mostly used to house the unhoused, recently released poorly incarcerated. The " residents" brought their problems and drama in loud discussions in common spaces. No space was ADA accessible
Disliked: Everything. The place need deplatformed and debranded and demolished

Bad

Exceptional

Bad

Liked: My kids loved the pool and the guy at the front desk was very nice
Disliked: First door key and room we were given, get to the room and the door key pad doesn’t even work. Go back down and get told we have to go to a different room. Go to a different room with new key cards. And it takes atleast 20 swipes before it reads the card and lets us in. Everything was great until about 9pm when my family was trying to go to sleep. People running up and down the hallway. People yelling and slamming doors. Got woke up at 12:40 to a guy literally screaming. Looked in the hall to see what was going on and a cop was also out there and then the guy ended up getting escorted out of the hotel all while still screaming. We stayed to get rest as we had an early morning but very little rest is what we got.

Bad