Super 8 by Wyndham Mason City, Mason City

About 40 % satisfactory!

Liked: Location was excellent for our needs. Breakfast was fine during this COVID time. Temperature was easily maintained in our room for comfort.
Disliked: The room keys for the room we were sent to (314) didn't work. We had to go back down to the main floor with luggage and cooler and all and were told that they were having trouble with the keys working in 214 and 314. THEN, why on earth did she check us into 314? We reserved our room online as a deluxe king size room. When looking at the floor plan map for our floor to find ice, we noticed that 314 was a much larger room than the 320 they moved us to after 314 didn't work. We were allowed NO credit for the lesser room. ALSO, our rocker had stains on the seat portion of it that looked like dried semen. Very gross!!! The carpet along the walls and especially behind the refrigerator were extremely dirty and full of lint. The cleanliness of the room just about sent us out of there to never return again. However, we had traveled for a long day and just needed to settle and rest. Not sure we will return if the need is ever there again.

Poor

Disliked: VERY UPSET MY CARD WAS CHARGED 2 NIGHTS AND I ONLY APPROVED FOR 1 NIGHT ONLY

Superb

Liked: Good location lots of stores and restaurants around
Disliked: Nothing really everything was good could use some softer pillows but and updated TVs but it's a super 8So overall good place to stay

Bad

Exceptional

Pleasant

Awful. Dirty rooms.

Liked: We checked in and they gave us room keys to a dirty room. We went down and told them. They gave us keys to another room. ALSO DIRTY! So we left. The manager won?t answer his phone and booking.com said the policy was no refunds after check in! So now I have paid for two dirty rooms I didn?t sleep in!
Disliked: See above.

I'm very disappointed I spent...

Liked: Location was close to everything. Breakfast was okay. Beds were big and comfy.
Disliked: All the staff were out front smoking at the same time. We spent two nights and the pool was closed the entire time. This trip was a behavior reward for my 11 year old daughter, and the ONLY reason I chose it was because it has a swimming pool. We could have stayed home and watched TV for 2 days.