Name: Super 8 by Wyndham Houston/Willowbrook/Hwy 249
Address: 18836 State Highway 249, Houston, TX
Telephone: (888) 428-0221

Superb

Exceptional

Horrible Experience!

Liked: Soft pillows & bed was ok.
Disliked: The Lady Managed at the front desk had a horrible attitude and tried to charge me $10 for a dirty wash cloth and also said a medium towel was missing. I do not steal and asked her to show me the policy referring to paying for dirty towels. I believe that she is scamming people for money and only gave me my full deposit back when I threatened to call the Police! She told me the Manager said not to come back but who would after this.

Rude and unprofessional and unnecessary...

Liked: Nothing
Disliked: The staff was rude, asking me to email my identification to someone. I have never been asked to do that. A huge reason I booked a room at this hotel was because it said they have free continental breakfast. As we tried to check in there was a sign saying at this moment they are not serving breakfast. So after all the unnecessary hassle of checking in. We decided to say the heck with it and left.

This was a horrible stay...

Liked: NO BREAKFAST PROVIDEDONLY COLD STALE COFFEE IN THE OFFICEONLY OFFERED IN THE MORNING
Disliked: NON-Friendly staffHousekeeping did not clean or stock room throughly/completely.

Bad

Liked: Nasty

Had to make it work...

Liked: Tv could switch to YouTube etc Netflix
Disliked: The bed had stains on it underneath the sheets I check the mattresses when I stay in hotspots a habit

Good

Hated the staff. Won’t come...

Liked: Cleanliness
Disliked: The staff was HORRIBLY RUDE!

Poor

Liked: The room was decently clean but not like I would have it and the location is decent.
Disliked: The afternoon lady is rude and one time I wanted over an 2 hours after I have booked it online and she didn't care that i was tired from work after I noticed that she didn't know how to check in a person than the staff next morning apologized to me.Than the next week I go back there she was ok and I went to the room a/c wasn't working properly and I asked her if they can give me a different room and she said no just wait until the a/c starts working but it took 40 minutes and never got cooled enough for me to sleep. And last time they were already calling me at 10 am to see if I wanted to stay another day and to tell me i have to leave at 11 am but I already know the check out time and then calling me to leave before 11am 3 time while I was showering.. the harassment is horrible and service.