Great

Disliked: The night clerk not able to work the computer.

Exceptional

Good

Liked: The room
Disliked: Nothing

Overall it was good.

Liked: Room was nicely updated
Disliked: Floors were not clean at all and the bathtub was gross with some kind of food particles and thick hair clogging it.

Liked: I liked it was newly renovated and had a pool and breakfast and it was quite. Bed and pillows was good ! House keeping was very nice ladies!
Disliked: I didn�t like the person who checked me in he was rude and the room really was to costly for the fact that no pool or breakfast because of pandemic but I feel the room should have been a lot less cause the amenities where not all offered like they

Passable

Liked: The room was nice, and it was always cleaned and ready when we came back to the hotel after visiting our brother whom is fighting terminal cancer.
Disliked: Setting up a stay on line was a bad idea, Pet friendly was met with another $100 dollars for a three nite stay. When you are on a fixed income you don?t like surprises! They were rarely around and when they were not all that friendly, we won?t be back.

Liked: This hotel has been updated about 6 months ago. Very nice now.
Disliked: The cleaning staff needs to take more care in their work.

Superb

Liked: Room clean, quiet, bed comfortable
Disliked: Limited breakfast selection.

Pleasant

Liked: Close to hospital and restaurants
Disliked: I have stayed here more times than I can count since I moved 9 yrs ago . Never was I asked to pay 30.00 to check in early . My mother had to have her fingers amputated and I had not slept all night then drove from Sevierville for her surgery wanted to get a shower before heading to hospital when I was informed i would be charges an additional 30.00 if I did so I went to the hospital the way I was I had requested a non smoking room because I have had open heart surgery and can?t stand the smell of cigarette smoke I was given a room that smelled so bad even my grand daughter could not breath then had to bring all our stuff back to the front and be given another room this was the worse experience I have ever had in the 9 years of coming here and sad to say I Will Not be returning to this hotel .