Pleasant

Disliked: The room was not clean, glasses had been used by previous guests and the floors were dirty. Tv also did not work.

Passable

Liked: Best was the outdoor pool
Disliked: It is not a resort is it more like a dorm .When you want to go swimming you have to cross a very icy street For old peoples or childreens not possiblePrice for this hotel is well to much

Disappointed

Liked: Location
Disliked: Air Con is not working

Amazing pool!

Liked: The pool and the water slide!

Awesome

Liked: Awesome
Disliked: I enjoyed my etay

it was adequate but lacked...

Liked: pool and location
Disliked: it was 27 degrees in our room all night and we were mocked for asking about the AC. As well the pull out couch was broken but that was acceptable even though we had to pay extra for having our kids with us.

Pleasant

Dated, deceiving photos, won’t be...

Liked: Staff were friendly! games room was fun.
Disliked: The photos are deceiving they show a pool area that is that of the neighbouring hotel Grande Rockies, not the actual hotel so you have to walk outside and into the other hotel to access the pool. our room was tiny and dated, ripped sheets, stained towels, caved in bed.. and the second bed was broken and completely unusable. at 11 pm after someone eventually coming to try to fix it we had to relocate rooms only to check out by 10 am.. disappointing experience was not worth the money.

It was a place to...

Liked: No breakfast. No "resort". No restaurant.
Disliked: This accommodation was NOTHING as promoted.There was no spa. There was no food service. It was basically an old condo that had been re purposed into a "resort"???The room. The lack of transparency of what this "Resort and Spa" really meantThe rude reception when I expressed my disappointment calmly. She basically "threatened" that she could have charged me an extra $40 for early check-in in. Implying that she's going out of her way and that I shouldn't be complaining. 5 pm check in10 am check out is outrageous