Sundance Mountain Resort Guest Reviews
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|0.1 miles from Sundance centre|
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Maryanne Sat, 3 October 2020
Pleasant and peaceful.
Liked: Sundance is a beautiful resort area. Rooms are cozy and compact and situated amongst the trees. Even though there were three separate accommodations attached, the rooms were quiet and decks were private. Since we had been traveling for 10 days prior, we appreciated the free, laundry facilities right outside our room's door. The restaurant had a nice outdoor space, the food was good and their bar's old fashion was one of the best ever. Room service was available.
The property was pleasant to walk around or take the chair lift ride, if you are up for a long, aerial ride. Staff was always helpful. Good Covid-19 protocols in place.
Disliked: The path to our cabin was a stretch from the parking and we had a bit to carry. Fortunately, there was a porter to assist.
Brigitte Fri, 2 October 2020
Liked: Perfect getaway to beauty as well as luxury accommodations. Wonderful staff and restaurants.
Emilie Sat, 26 September 2020
High end hotel with poor...
Liked: Location, rooms were remote and numerous hotel restaurants to choose from. Beautiful escape from the city to enjoy the fall leaves.
Disliked: The front desk was late to check us in and we had to wait around for the room. And we did not get our keys until after 4pm. Check-in was 4pm. The couple checking in right before us, got their keys at 2:30pm, so we were confused why the same rules did not apply to us. Then when we wanted a late check out the next morning, they told us that our room was not available for late check out. We did our best to rush out of the room in time, but were frustrated when the front desk kept calling our room to get us out when we were only ten minutes after the 11am check out. It was frustrating that they checked us in late and then rushed us out in a truly aggressive and unfriendly manner. Lastly, we went to dinner at one of their restaurants and were seated right next to the service desk/cash register with the brightest light shining in our face. It?s was difficult to have a relaxing dinner with the servers in our direct view, tuning around. The server turned the light down once we mentioned it since there weren?t other tables was what we were told, even though there were tons of tables open. For almost $75 per person for dinner the ambiance was not pleasant and the food was nothing special.Overall, the hotel was overpriced for the quality of service and food. You are paying for the location and reputation.
Malcolm Sun, 20 September 2020
Great location very poor room...
Liked: Room was like a cave plus no view. They had. To work hard to build so many units with no view at all. Sad given the location.
Orit Sat, 12 September 2020
Maya Tue, 1 September 2020
Cleanliness & Unprepared
Liked: The property was beautiful and the lodge was really sweet but there were a couple of issues that I wouldn?t have expected with this caliber of resort. When we checked into our room the TV was not working which should have been checked prior to our arrival. Yet, it was fixed promptly but we should not have had to call to deal with that. In addition the AC was not working which we were aware of. Lastly, and probably worst of all during a time of a pandemic was that the wine glasses were not clean. The first one I picked up had a big lipstick mark on it and both weren?t very clear. When I called to alert them of this they apologized but didn?t really offer to do anything to make up for this issue. It made me concerned about the cleanliness of the entire room and property.
Disliked: Beautiful location and lots to do.
Steve Tue, 25 August 2020
Incredible location great rooms needs...
Liked: Place needs serious facelift. I have broken boards on my deck and instead of replacing them they stuck rocks on top. Without Bellman carrying bags up to 3C and River run almost caused me a heart attack. I?m OK with all of this but not at $350 a night
Sasa Tue, 11 August 2020
Eoin Mon, 3 August 2020
Liked: Location, unspoilt landscape, amazing views
Disliked: Over priced, shabby in places, multiple small issues that we had to contact staff about usually remained unresolved. Expectations were high but it did not live up to it
Jeferson Sat, 25 July 2020